Why some quality/sustainability projects deliver and others don’t

What was a separate priority becomes the natural outcome of process improvement

By Shreeranga Bhat, Jiju Antony, Michael Sony, Arshia Kaul, Anders Fundin, Lars Sörqvist and Sunil Sinha

Sustainability has moved from being a peripheral concern to a central priority for organizations across sectors. Despite increasing commitments, many sustainability initiatives struggle to deliver tangible, sustained impact. In practice, efforts are often fragmented, focused on reporting metrics, compliance requirements or isolated technological interventions without fundamentally addressing the underlying operational inefficiencies that drive resource consumption, emissions and service gaps.