ISE as internal consultant: How to leverage the skillset to multiply value

Knowing your facts, tools, purpose and audience can grow organizational success

By Stephanie Craft and David B. Reid

If you’ve ever had a remarkable experience at Chick-fil-A – receiving your food fresh, hot, fast and delivered with care – let me (David) say “Our pleasure!” on behalf of the local owner-operators and their team members who bring our brand to life every day, as well as the Chick-fil-A Inc. Support Center teams who serve those who serve our guests.


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