From ubiquity to utility: Elevating AI in healthcare systems
Strategic use of new technology can make it an operational asset
By Beju Rao
The healthcare industry stands at a crossroads.
Artificial intelligence is being integrated into
nearly every facet of health system operations
– from electronic health records (EHRs) to
patient engagement tools – yet its promise
often feels unrealized. Despite widespread deployments,
measurable improvements in cost, quality, access,
experience and revenue remain elusive. Many health
systems continue to grapple with stagnant content
management system star ratings, declining patient
satisfaction scores and diminished returns from valuebased
care models.
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