Revisiting system versus individual failures in the digital era
Insights from global survey put Deming’s 94-6 principle in new context
By Jiju Antony, Shreeranga Bhat, Arshia Kaul, Michael Sony, Manuel Francisco Suarez Barraza and Elizabeth Cudney
In today’s rapidly evolving business landscape,
organizations continually strive to enhance their
quality management (QM) systems to minimize
failures and improve operational efficiency.
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