Performance by Kevin McManus
December 2023
Our digitization dilemma
As I watch technology use evolve in the workplace, it
intrigues me to see who makes meaningful work process
digitization progress and who does not. Unfortunately, my
recent customer experiences raise more concern than
intrigue. Integration through digitalization is where the
ability to deliver true customer value lies. However, too
many still struggle to let go of manual data capture, entry
and verification.
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