Continuous improvement to benefit nonprofits

Lean Six Sigma tools help create a problem-solving mindset

By Charles G. Chandler, Robert E. Hamm Jr., Hung-Da Wan and Rob Ludington

Nonprofits typically add to the public good through programs that focus on education, health, arts and culture, or human services. Organizations delivering these services include hospitals, universities, charities, foundations and religious institutions. Our experience suggests that nonprofit organizations can reap the benefits of continuous improvement, just as large for-profit organizations have documented over the years. When done right, they can strengthen trust in their communities and amply justify their continued existence.

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