The role of ergonomics in business resilience

Factoring human performance, safety into disruption response strategies

By Anuja Patil and Favio Corral

While most companies have a solid Plan A that covers the normal, day-to-day operations including all the engineering controls, Plan B usually is where more controls are needed. Atypical operations result in more manual workarounds, longer working hours and increased stress on employees. This combination often results in a high-risk environment and is typically why a review of the ergonomics impact should be included in a business resilience process.

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