Observation: A primary ISE method to improve processes

Seeing problems clearly is the first step toward finding solutions

By William E. Hammer Jr.

The use of observation was first identified as an important tool in industrial engineering by Frederick Taylor and Frank Gilbreth. While they used observation to document and improve manufacturing processes, they did not specifically address the methodology of observation. They referred to studying processes to describe the activity of recording observations and analyzing them. Since their pioneering work, industrial and systems engineers have used observation extensively in improving processes in a wide range of businesses and organizations.

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