Achieving meaningful outcomes in the end user's world
Output-focused organization puts emphasis on creating efficient value streams
By Charles G. Chandler, Robert E. Hamm Jr. and Hung-da Wan
Meet John, the owner and operator of a trash collection business in a rural community. His customers are proud of
where they live and work hard to keep everything green, clean and beautiful. They value reasonable costs, reliable
service and a clean neighborhood.
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