The new ISE: Integrating people, strategy, process, information and technology
Making sense of messy realities requires industrial & systems engineering skills
By D. Scott Sink, Ben Amaba and Jared Frederici
In July 1990, Thomas H. Davenport and James E. Short, both sociologists interested in business process reengineering,
published an article in Sloan Management Review titled, “The New Industrial Engineering: Information
Technology and
Business Process Redesign.” It was seminal, painting a picture of what they envisioned and has been transpiring for
the past 30 years. We will update those perspectives and points of views to paint an updated picture of what is
evolving today.
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