Management by Cynthia J. Young
January 2022
Make knowledge sharing part of your culture
At a workshop I gave to a group of
project managers, one of my participants
shared a negative experience she
had as a restaurant waitress. She had
just started her shift and was waiting
on customers who ordered one of the
specials they saw online. She wasn’t
aware of a new special and felt embarrassed
that she did not know the
specials had changed, and she couldn’t
give any information about the special
the customers ordered. The manager
wasn’t in attendance, but the participant
shared that the manager did not
tell her anything about the change
of specials in advance of her shift.
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