Health Systems by Valerie Boelman

November 2021

Thinking of healthcare as a repair shop

When I began as an industrial engineer in healthcare, my colleagues welcomed having an “expert” resource to assist in process improvement. It didn’t bother them that I lacked healthcare experience, but I was occasionally reminded that the hospital was not a factory. One quickwitted colleague had a brilliant response: “True, hospitals are not a factory. They are a repair shop.”


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