The Sawhney Model: Operational excellence for the people, by the people

Plan’s 4 modules align Industry 4.0 goals with workers’ quality of life

By Rupy Sawhney, Ninad Pradhan, Enrique Macias de Anda and Carla Arbogast

The question, “What are the signs operational excellence has succeeded in an organization?” has elicited a variety of responses over the past 40 years. To some, it is an improvement in quality and customer satisfaction. To others, it is a reduction in waste and variability. To yet another group of practitioners, it is sustainability and enhanced productivity.

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