Tackling COVID-19 lab testing delays with lean Six Sigma

Healthcare professionals move quickly to handle an unexpected disrupter

By Casey Bedgood

Disruption is defined by Merriam-Webster as “a break or interruption in the normal course or continuation of some activity, process, etc.” The last few years have been one of the most disruptive periods for the healthcare industry in modern times. The emergence of technology-based healthcare delivery models such as telehealth (services offered remotely via smart devices) and new customer demands have, are and will continue to reshape the healthcare landscape as we know it.

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