Performance by Kevin McManus
ISE magazine's monthly column about performance (July 2020)
Measurement lessons learned
In recent months, we have watched leaders
select, analyze and use data on a daily
basis. To date, the behaviors I have witnessed
eerily mirror many management
team blunders from my past – focusing
on snapshots and counts versus trends
and ratios, letting opinion trump data
as choices are made and using data in an
inconsistent manner across multiple locations.
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