Performance by Kevin McManus

ISE magazine's monthly column about performance (July 2020)

Measurement lessons learned

In recent months, we have watched leaders select, analyze and use data on a daily basis. To date, the behaviors I have witnessed eerily mirror many management team blunders from my past – focusing on snapshots and counts versus trends and ratios, letting opinion trump data as choices are made and using data in an inconsistent manner across multiple locations.

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