ISE & IM Magazine References
March 2022 (Volume 54, No. 3)
Ergonomic engineering solutions for airport baggage handling
By Ben Zavitz and Ming-Lun Lu
Bern SH, Brauer C, Møller KL, et al. Baggage handler seniority and musculoskeletal symptoms: is heavy lifting in awkward positions associated with the risk of pain?. BMJ Open 2013;3:e004055. doi:10.1136/bmjopen-2013- 004055.
Brauer C, Mikkelsen S, Pedersen EB, Møller K, Simonsen EB, Koblauch H, Alkjaer T, Helweg-Larsen K, Thygesen LC (2019). Occupational lifting predicts hospital admission due to low back pain in a cohort of airport baggage handlers. International Archives of Occupational and Environmental Health.
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DorsaVi (2017). ViSafe Comparative Assessment Cast Study, Heathrow Airport. Dorsavi company website publication.
Goggins, R., Spielholz, P. and Nothstein, G. (2008). Estimating the effectiveness of ergonomic interventions through case studies: implications for predictive cost-benefit analysis. Journal of Safety Research, Volume 39, Issue 3, 339-344.
Koblauch H (2015). Low back load in airport baggage handlers. PhD thesis, University of Copehnhagen, Faculty of Health and Medical Sciences.
Lu M, Dufour JS., Weston EB., Marras WS (2018). Effectiveness of a vacuum lifting system in reducing spinal load during airline baggage handling. Applied Ergonomics, 70, 247-252.
Mikkelsen S, Brauer C, Pedersen EB, Alkjaer T, Koblauch H, Simonsen EB, Helweg-Larsen K, Thygesen LC (2016) A cohort study on meniscal lesions among airport baggage handlers. PLoS One 11:e0157336
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Weinstein MG, Hecker SF, Hess JA, Kincl L. A roadmap to diffuse ergonomic innovations in the construction industry: There is nothing so practical as a good theory. Int J Occup Environ Health. 2007;13:46–55
Welch LS, Russell D, Weinstock D, Betit E (2015). Best practices for health and safety technology transfer in construction. Am J Ind Med. 2015;58:849–857.
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Zavitz B (2020). Utilization of Smart and Wearable Technology to Evaluate the Impact of Ergonomic Solutions. Applied Ergonomics Conference (virtual).
April 2022 (Volume 54, No. 4)
The genealogy of Quality 4.0
By Jiju Antony, Shreeranga Bhat, Raja Jayaraman, Michael Sony and Ronald Snee
Antony, J. (2020), “Quality 4.0: Taking quality to its next level”, ISE Magazine, Vol. 52 No. 6, pp. 46-47. Antony, J., McDermott, O. and Sony, M. (2021), "Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study", The TQM Journal (accepted for publication),
https://doi.org/10.1108/TQM-07-2021-0215
ASQ (2021), "Quality Glossary", Quality resources. Available at: https://asq.org/quality-resources/quality-glossary/q (Accessed 1 Nov 2021).
Chen, C.H. and Chou, C.Y. (2020), “The integrated quality control model with product inspection and process improvement”, Quality Technology & Quantitative Management, Vol. 17 No. 6, pp. pp. 646–660.
Dean Jr, J. W. and Bowen, D. E. (1994), "Management theory and total quality: improving research and practice through theory development," The Academy of Management Review, Vol. 19 No. 3, pp. 392–418.
Escobar, C.A., McGovern, M.E. and Morales-Menendez, R. (2021), “Quality 4.0: a review of big data challenges in manufacturing”, Journal of Intelligent Manufacturing, Vol. 32, pp. 2319–2334.
Hyun Park, S., Seon Shin W., Hyun Park, Y., and Lee, Y., "Building a new culture for quality management in the era of the Fourth Industrial Revolution," Total Quality Management and Bussiness Excellence, Vol. 28 No. 9–10, pp. 934–945.
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Nwankwo, S. (2000), "Quality assurance in small business organizations: myths and realities," International Journal of Quality & Reliability Management, Vol. 17 No. 1, pp. 82-99.
Sony, M. and Naik, S. (2019), "Ten Lessons for managers while implementing Industry 4.0," IEEE Engineering Management Review, Vol. 47 No. 2, pp. 45–52.
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Watson, Greg (2019), "The Ascent of Quality 4.0," Quality Progress., Vol. 52 No. 3, pp. 24–30.
May 2022 (Volume 54, No. 5)
“Supply chain myths – and why Lean was not the culprit” By Bublu Thakur-Weigold
https://www.linkedin.com/pulse/economists-supply-chains-prof-dr-stephan-wagner?trk=public_profile_article_view
https://www.linkedin.com/posts/prof-dr-stephan-wagner-35b32532_just-in-time-or-just-in-case-towards-resilient-activity-6896536993094782976-UFqI/
https://www.oecd.org/trade/events/oecd-global-forum-on-trade/
Torbjörn Netland, “Just-in-time and the Covid pandemic”, Planet Lean, January 21, 2021, accessible at
https://planet-lean.com/just-in-time-pandemic/.
Yossi Sheffi, “Pandemic Shortages Haven’t Shattered the Case for ‘Just-in-Time’ SupplyChains: Lean-inventory principles have come under fire during ongoing supply-chain strains, but the discipline, collaboration and agility behind the JIT strategy may be just what businesses need,” The Wall Street Journal, Jan. 20, 2022.
Yossi Sheffi, “The New (Ab) Normal: Reshaping Business and Supply Chain Strategy Beyond Covid-19.” MIT CTL Media, 2020.
“Global supply chains are still a source of strength, not weakness: Resilience comes not from autarky but from diverse sources of supply,” The Economist, April 3, 2021
Richard Baldwin and Rebecca Freeman, “Trade Conflict in the Age of Covid-19,” Vox CEPR Policy Portal, May 22, 2020, accessible at
https://voxeu.org/article/trade-conflict-age-covid-19.
Sebastien Miroudot, “Resilience versus robustness in global value chains: some policy implications,” ox CEPR Policy Portal, June 18, 2020, accessible at
https://voxeu.org/article/resilience-versus-robustness-global-value-chains Åhlström, P., Danese, P., Hines, P., Netland, T.H., Powell, D., Shah, R., Thürer, M. and van Dun, D.H., 2021. “Is lean a theory? Viewpoints and outlook.” International Journal of Operations & Production
Management.
June 2022 (Volume 54, No. 6)
Human-computer interface, deep learning and explainable AI
Chang S.Nam, et al
Acharya, J. N., Hani, A. J., Cheek, J., Thirumala, P., & Tsuchida, T. N. (2016). American clinical neurophysiology society guideline 2: guidelines for standard electrode position nomenclature. Neurodiagnostic Journal, 56(4), 245-252.
BBCI (2008), BCI Competition, Berlin Brain-Computer Interface team,
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Lawhern, V. J., Solon, A. J., Waytowich, N. R., Gordon, S. M., Hung, C. P., & Lance, B. J. (2018). EEGNet: a compact convolutional neural network for EEG-based brain–computer interfaces. Journal of Neural Engineering, 15(5), 056013.
Neuralink (2021). Monkey MindPong, YouTube.
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Roy, Y., Banville, H., Albuquerque, I., Gramfort, A., Falk, T. H., & Faubert, J. (2019). Deep learning-based electroencephalography analysis: a systematic review. Journal of Neural Engineering, 16(5), 051001.
Shah, V., Golmohammadi, M., Ziyabari, S., Von Weltin, E., Obeid, I., & Picone, J. (2017, December). Optimizing channel selection for seizure detection. In Proceedings of the 2017 IEEE Signal Processing in Medicine and Biology Symposium (SPMB) (pp. 1-5). IEEE.
A systems perspective on diverse teams
Paul Stanfield
Maznewski, “Understanding our Differences: Performance in Decision-Making with Diverse Members”, Human Relations, Vol. 47, No. 5, 1994.
Nichols, Edwin J. Philosophical aspects of cultural differences. Western Psychiatric Institute and Clinic, 1981.
July 2022 (Volume 54, No. 7)
The automotive semiconductor crisis and the way forward
Arnab Banerjee and John Moore
http://www.businessworld.in/article/Memory-And-Storage-Fueling-The-Shift-From-Horsepower-To-Brainpower/15-07-2021-396721/ (Accessed on 8/12/21)
https://venturebeat.com/2019/04/22/tesla-claims-its-latest-self-driving-chip-is-six-times-more-powerful-than-its-rivals/
https://www.cnbc.com/2021/02/11/how-covid-led-to-a-60-billion-global-chip-shortage-for-automakers.html
https://www.linkedin.com/pulse/semiconductor-industry-strategic-concentrated-claus-aasholm/
https://ihsmarkit.com/research-analysis/managing-the-2021-automotive-chip-famine.html
https://www.cnbc.com/2021/04/01/tsmc-to-invest-100-billion-over-next-3-years-to-meet-chip-demand.html
David Simchi-Levi, 2020, Building Resilient Supply Chains Won’t Be Easy
https://www.alliedmarketresearch.com/automotive-microcontroller-market-A06049
https://www.mordorintelligence.com/industry-reports/automotive-semiconductor-market
https://www.prnewswire.com/news-releases/cox-automotive-december-auto-sale-forecast-slow-second-half-holds-full-year-sales-below-15-million-for-second-straight-year-301451513.html
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Best practice of Lean construction tools in maintenance building projects
Mohsin Al Taie
Salem O, Solomon J, Genaidy A, Luegring M. Site implementation and assessment of lean construction techniques. Lean Constr J. 2005;2(2):1-21.
Ballard G, Tommelein I. Current Process Benchmark for the Last Planner System. Lean Constr J. 2016;13(1):57-89.
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Alwi S, Hampson K, Mohamed S. Non Value-Adding Activities : a Comparative Study of Indonesian and. Iglc-10. Published online 2002:1-12.
Alhalafi MDM, Kang PS. A Critical Review of Lean Project Management and Its Application in Construction Project Management. 2017;8:1137-1142.
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August 2022 (Volume 54, No. 8)
Using the right digital technologies for supply chain visibility
By Stephan M. Wagner and Christian Postel
Barratt, M., Oke, A. (2007). Antecedents of supply chain visibility in retail supply chains: A resource- based theory perspective. Journal of Operations Management, 25(6), 1217-1233.
Busse, C., Regelmann, A., Chithambaram, H., Wagner, S.M. (2017). Managerial perceptions of energy in logistics. International Journal of Physical Distribution & Logistics Management, 47 6), 447-471.
Schmidt, C.G., Klöckner, M., Wagner, S.M. (2021). Blockchain for supply chain traceability: Case examples for luxury goods, In: Voigt, K.-I., Müller, J. (eds.): Digital Business Models in Industrial Ecosystems: Lessons Learned From Industry 4.0 Across Europe, Cham: Springer, 187-197.
September 2022 (Volume 54, No. 9)
The future of leadership education
By Michael J. Provitera and Mostafa Sayyadi
Burns, J. M. (1978). Leadership. Harper & Row.
Taylor, M, de Guerre, D, Gavin, J, and Kass, R. (2002). Graduate leadership education for dynamic human systems. Management Learning, 33: 3, 349-370.
Connaughton, S. L., Lawrence, F. L., & Ruben, B. D. (2003). Leadership development as a systematic and multidisciplinary enterprise. Journal of Education for Business, 79(1), 46-51.
October 2022 (Volume 54, No. 10)
ISE October 2022 references
How to ease ergonomic strains during robot-assisted surgeries
By Michael Saujani
Armijo, P. R., Huang, C. K., High, R., Leon, M., Siu, K. C. & Oleynikoy, D. (2019). Ergonomics of minimally invasive surgery: An analysis of muscle effort and fatigue in the operating room between laparoscopic and robotic surgery. Surgical Endoscopy, 33, 3223-2331.
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Digital supply chain 4.0: The competitive advantage for enterprises By Ilhaam Omar, Raja Jayaraman, Jiju Antony, Khaled Salah, Guilherme Tortorella, Michael Sony and
Mohammed Omar
Ageron, B., Bentahar, O., Gunasekaran, A., 2020. Digital supply chain: challenges and future directions, in: Supply Chain Forum: An International Journal, Taylor & Francis. pp. 133–138.
Alkahtani, M., Abidi, M.H., 2019. Supply chain 4.0: A shift in paradigm, in: Proceedings of the International Conference on Industrial Engineering and Operations Management, Pilsen, Czech Republic, pp. 23-26.
Bentaher, C., Rajaa, M., 2022. Supply chain management 4.0: A literature review and research framework. European Journal of Business and Management Research 7, 117–127.
Büyüközkan, G., Göçer, F., 2018. Digital supply chain: literature review and a proposed framework for future research. Computers in Industry 97, 157–177.
Nasiri, M., Ukko, J., Saunila, M., Rantala, T., 2020. Managing the digital supply chain: The role of smart technologies. Technovation 96, 102121.
Vailshery, L.S., 2021. Global iot and non-iot connections 2010- 2025.
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Dinçsoy, M.O. (2020). Sustainable Development and Industry Revolutions. In: Çalıyurt, K. (eds) New Approaches to CSR, Sustainability and Accountability, Volume I. Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application. Springer, Singapore.
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Industrial Management references September-October 2022
The essential leader By Susan O. Schall
Altman, Louisa. “Humanizing Workplace Relationships – People Aren’t Tasks.” Intentional Communication Consultants Blog, 2020.
Bush, Michael C. A Great Place to Work for All. Oakland, CA: Berrett-Koehler Publishers, Inc., 2018.
Collins, Jim. Good to Great: Why Some Companies Make the Leap and Others Don’t. New York: Harper Collins, 2001.
Emerson, Howard P., and Douglas C.E. Naehring. Origins of Industrial Engineering: The Early Years of a Profession. Norcross, GA: Industrial Engineering & Management Press, 1988.
Hsu, Andrea. “As the Pandemic Recedes, Millions of Works are Saying I Quit” NPR, June 24, 2021.
Jacobsen, Janet. “Six Sigma Saves Nearly $1 Billion, Key Customers and a Company,” ASQ, 2008,
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Lencioni, Patrick. The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues. San Francisco, CA: Jossey-Bass, 2016.
Lencioni, Patrick, The Five Dysfunctions of a Team: A Leadership Fable. Jossey-Bass, 2002.
Lencioni, Patrick, The Advantage: Why Organizational Health Trumps Everything Else in Business. Jossey-Bass, 2012.
Lencioni, Patrick. “Answering Question #5 – What Is Most Important Right Now?” CAPA Pro Webinar, 2021
Morgan, Kate. “The Great Resignation: How employers drove workers to quit and The Great Resignation and the Future of the Workplace.” Entrepreneur.
Parikh, Anil, Susan Schall, and Ron Snee, “Creative Thinking: Devising a Six Sigma Deployment When Top Management Is Not Initially on Board,” Six Sigma Forum Magazine, August 2014.
Reinicke, Carmen. “The Great Resignation is likely to continue, as 55% of Americans anticipate looking for a new job,” CNBC, August 25, 2021.
Rummler, Geary A. and Alan P. Brache. Improving Performance: How to Manage the White Space on the Organization Chart, 2nd Edition. San Francisco: Jossey-Bass Publishers, 1995.
Straw, Julie, Mark Scullard, Susie Kukkonnen, and Barry Davis The Work of Leaders: How Vision, Alignment and Execution Will Change the Way You Lead. San Francisco, Ca: John Wiley & Sons, 2013.
Schall, Susan O., “Your Opinion: Is Your Organization Healthy Enough for Six Sigma?” Six Sigma Forum Magazine, Vol 14, No. 4, August 2015, pp.26-29.
SOS Essential Leader Master Class, Transformational_Leader_Master_Class.pdf (execute2compete.com) [16] Taylor, Kris. “I’m Surprised that We’re Surprised,” Transitions, Evergreen Leadership blog, October 27, 2021 (
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November 2022 (Volume 54, No. 11)
ISE November 2022 references
Lean lends a helping hand in developing countries
By Andrew Parris
LeanFrontiers,
https://leanfrontiers.com/category/economic-lean-development-in-zambia-africa/
“Spreading Hope by Creating Wealth,” LeanFrontiers blog,
https://leanfrontiers.com/spreading-hope-by-creating-wealth/
“Self-Creating Capital with help from Lean and the Free Market,” LeanFrontiers blog,
https://leanfrontiers.com/self-creating-capital-with-help-from-lean-and-the-free-market/
The Routledge Companion to Lean Management, edited By Torbjorn H. Netland, Daryl J. Powell, 2017
Introducing KAIZEN in Africa, JICA,
https://www.grips.ac.jp/forum/pdf09/Introducing_KAIZEN_in_Africa.pdf
Kaizen Handbook, JICA, 2018,
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The International Trade Centre,
www.intracen.org
“Making Work and the World a Better Place,” Andrew Parris, April 2019 ISE Magazine article,
https://link.iise.org/ISEApril19_Parris
“The Seven Habits of Process Improvement,” Andrew Parris, ASQ Lean & Six Sigma Review, scheduled May 2023
The Lean Turnaround, Art Smalley, McGraw Hill, 2013
“What Christian Leaders Can Learn from Lean,” Andrew Parris and Dr. Don Pope, Christian Business Review, 2020
2 Second Lean, Paul Akers, FastCap Press, 2014
Sustainable development in engineering education in Puerto Rico
By Circe E. Niezen and Alba J. Brugueras-Fabreeferences
Abdul Ghani, A. G. et al. (2022). Developing an interactive PBL environment via persuasive gamify elements: a scoping review. Research and Practice in Technology Enhanced Learning, 17(21).
Brugueras, A. J., & Niezen, C. E. (2020). Hacia un nuevo currículo sostenible en ingeniería industrial, economía y negocios: Aprendizaje basado en proyectos. Presented at 2020 Congreso Universidad Desarrollo Sostenible in Havana, Cuba, February 2020.
Clark, K. R. (2022). Education for Sustainable Development, curriculum reform and implications for teacher education in a small island developing state. Discourse and Communication for Sustainable Education,13(1), 145-153.
Cutter, S. L., et al. (2008). A place-based model for understanding community resilience to natural disasters. Global Environmental Change, 18(4), 598-606.
Guerra, A. (2017). Integration of sustainability in engineering education Why is PBL an answer? International Journal of Sustainability in Higher Education,18(3), 436-454.
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Niezen, C. E., & Brugueras, A. J. (2022).. Sustainable development in Engineering teaching: Challenges during the covid-19 pandemic in Puerto Rico. Presented at IISE Annual Conference and Expo 2022, May 21-24, 2022, Seattle, USA.
Nikolić, V. M., & Vukić, T.M. (2021), Sustainable Development as a challenge of engineering education. Thermal Science, 25(3A), 1921-1933.
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February 2023 (Volume 55, No. 2)
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Another step forward for climate action
By Nabil Nasr
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Leading change in healthcare By Jeff Bean, Shay Bergmann, Jann Gao, Bethlyn Gerard, Wyatt Hockmeyer, Adam McKillop,
Matt Vogl and Colin West
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Determining the causes of surgical teams’ burnout
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March 2023 (Volume 55, No. 3)
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The role of ergonomics in business resilience
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April 2023 (Volume 55, No. 4)
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May 2023 (Volume 55, No. 5)
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By Rosa Hilda Félix-Jácquez, María Merced Cruz-Rentería, Ma. Dolores Delgado-Celis
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June 2023 (Volume 55, No. 6)
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Industrial Management May-June
The art of supplier negotiations in today’s complex digital age
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September 2023 (Volume 55, No. 9)
Relaunching Lean Six Sigma and the use of action research
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October 2023 (Volume 55, No. 10)
Tackling crime as a systems problem: Opportunities and challenges
By Ibrahim Raji and Ali E. Abbas
PR Newswire (2021, February 18) Yearly Cost of Crime in US .$2.6 Trillion: First Estimate in 25 Years.
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The future of EHS: Holistic safety and wellness
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November 2023 (Volume 55, No. 11)
Measuring disaster preparation in Puerto Rico
By Yesenia Cruz Cantillo, Carlos González Oquendo and Cristian Solano Payares
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“Quantifying inequities in US federal response to hurricane disaster in Texas and Florida compared with Puerto Rico,” Charley Willison, Phillip M. Singer, Melissa S Creary and Scott L. Greer, BMJ Global Health, January 2019.
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Driverless (but not human-less) vehicle systems
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January 2024 (Volume 56, No. 1)
What managers need to know about quiet quitting
By Min Choi, Jungmin (Jamie) Seo and Ellen Eun Kyoo Kim
Zenger, J., & Folkman, J. (2022). Quiet Quitting Is About Bad Bosses, Not Bad Employees.
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February 2024 (Volume 56, No. 2)
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Monitoring COVID-19 in Peru
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April 2024 (Volume 56, No. 4)
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May 2024 (Volume 56, No. 5)
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Carayon, P., Wetterneck, T. B., Rivera-Rodriguez, A. J., Hundt, A. S., Hoonakker, P., Holden, R., & Gurses, A. P. (2014). Human factors systems approach to healthcare quality and patient safety. Applied Ergonomics, 45(1), 14–25.
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Flin, R., Winter, J., Sarac, C., & Raduma, M. (2009). Human factors in patient safety: review of topics and tools. World Health, 2(10).
Gurses, A. P., Ozok, A. A., & Pronovost, P. J. (2012). Time to accelerate the integration of human factors and ergonomics in patient safety. BMJ Quality & Safety, 21(4), 347–351.
Keebler, J. R., Rosen, M. A., Sittig, D. F., Thomas, E., & Salas, E. (2022). Human factors and ergonomics in healthcare: Industry demands and a path forward. Human Factors, 64(1), 250–258.
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Shaban-Nejad, A., Michalowski, M., Brownstein, J. S., & Buckeridge, D. L. (2021). Guest editorial explainable AI: Towards fairness, accountability, transparency, and trust in healthcare. IEEE Journal of Biomedical and Health Informatics, 25(7), 2374–2375.
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July 2024 (Volume 56, No. 7)
July ISE references
What do we measure? Aligning organizational values and KPIs
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August 2024 (Volume 56, No. 8)
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Securing democracy: Threat mitigations for the mail voting process
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September 2024 (Volume 56, No. 9)
ISE September 2024 References
Supply chain transformation: Powered by innovation, driven by cloud technology
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October 2024 (Volume 56, No. 10)
ISE October 2024 References
Improved customer service from the healthcare and wine industries
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Bierwirth, A. (2024, March 17). Wine Club/Tasting Room Manager, Lone Madrone Winery. (E. Swartz, Interviewer)
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Brad. (2024, April 9). Tasting Room Manager, Opolo Vineyards . (E. Swartz, Interviewer) Carmignani, G., Cimino, M. G., & Failli, F. (2014). Process Modeling and Problem Solving: Connecting Two Worlds by BPMN. International Journal of Economics and Management Engineering, 8(8), 1377-1385.
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Eveslage, B. (2023, December 2). Former Tasting Room Representative, Edna Valley Vineyard. (E. Swartz, Interviewer)
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Glunz, M. (2024, January 12). Owner, Glunz Family Winery. (E. Swartz, & J. Speece, Interviewers)
Haller, C., Amabile, S., Meissonier, R., & Boudrandi, S. (2013). Business Intelligence and Absorptive Capacity of Information by Wineries in the Provence Wine Industry. International Business Research, 6(2), 126-136. doi:10.5539/ibr.v6n2p126
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Hari, J. (2022, January 2). Your attention didn’t collapse. It was stolen. Retrieved from The Guardian: https://www.theguardian.com/science/2022/jan/02/attention-span-focus-screens-apps-smartphones-social-media
Hevert, D. (2024, April 12). Owner, Vinyl Vineyards. (E. Swartz, Interviewer)
Hoover, L. (2024, April 25). Tasting Room Manager, La Perdignus Wine. (E. Swartz, Interviewer)
Humphreys, A., & Carpenter, G. S. (2018). Status Games: Market Driving Through Social Influence in the U.S. Wine Industry. Journal of Marketing, 82(5), 141-159. doi:ber 2018), 141–159
Jacob. (2024, May 3). Tasting Room Manager, Chamisal Vineyards. (E. Swartz, Interviewer)
Janie. (2024, March 14). Desparada Winery. (E. Swartz, Interviewer)
Janie. (2024, March 14). Herman Story Wines. (E. Swartz, Interviewer)
Johnson, T., & Bruwer, J. (2004). Generic Consumer Risk-Reduction Strategies (RRS) in Wine-Related Lifestyle Segments of the Australian Wine Market. International Journal of Wine Marketing, 16(1), 5-35. doi:10.1108/eb008764
Joy, A., Seyee, Y., Grohmann, B., & LaTour, K. (2021). How Winery Tourism Experience Builds Brand Image and Brand. Wine Business Journal. doi:https://doi.org/10.26813/001c.30210
Katherine. (2024, March 28). Owner, Ella's Vineyard. (E. Swartz, Interviewer)
Kerr, A. (2024, March 29). Wine Club and Shipping, Law Estate Wines. (E. Swartz, Interviewer)
Lewis, K. (2024, March 25). Director of Sales, Aaron Wines. (E. Swartz, Interviewer)
Malkie, R. (2024, March 25). Estate Director, Clos Solène Winery. (E. Swartz, Interviewer)
Mark. (2024, April 16). Wine Club and Office Manager, Linne Calodo. (E. Swartz, Interviewer)
McKay, T. (2024, April 16). Director of DTC Operations, Adelaida Vineyards. (E. Swartz, Interviewer)
McNulty, M. (2024, April 25). Hospitality Manager, Talley Vineyards. (E. Swartz, Interviewer)
Mike. (2024, April 25). Tasting Room Manager, El Lugar Wines . (E. Swartz, Interviewer)
Morris, J. (2024, April 19). Tasting Room Manager, Tablas Creek Vineyards. (E. Swartz, Interviewer)
Mott, M. (2024, March 29). Wine Club Manager, Calcareous Vineyard. (E. Swartz, Interviewer)
Mutillo, A. (2024, April 9). Tasting Cellar Manager, Hope Family Wines. (E. Swartz, Interviewer)
Nakazono-Klapper, C. (2024, April 17). Owner, Timbre Winery. (E. Swartz, Interviewer)
Olsen, J., & Thach, L. (2008). A model and exploratory study for promoting professional sales in winery visitor centers. 20(1), 22-37. doi:10.1108/17511060810864598
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Park, M. (2024, April 23). Hospitality Manager, Booker Vineyards. (E. Swartz, Interviewer)
Prust, S. (2024, April 18). Tasting Room Manager, Nicora Winery. (E. Swartz, Interviewer)
Reynolds, I. (2024, March 20). Membership Manager, Alta Colina Vineyard & Winery . (E. Swartz, Interviewer)
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Schmitt, V. (2024, April 15). Owner, Volatus Wine. (E. Swartz, Interviewer)
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Wright, R. (2024, March 11). Hospitality Manager, Center of Effort Winery. (E. Swartz, Interviewer)
November 2024 (Volume 56, No. 11)
ISE November 2024 References
Executing and managing a supply chain transformation
By Arnab Banerjee
Paul D., Yeates D., Cadle J., Business Analysis, 2nd edition, BCS The Chartered Institute for IT, 2011.
Odeh, G., 2021, Implementing Mckinsey 7S Model of Organizational Diagnosis and Planned Change, Best Western Italy Case Analysis, 11(4), pp 01-08, Journal of International Business and Management.
Hiatt JM (2006) ADKAR: a model for change in business, government and our community. Prosci Research, Loveland, CO