ISE & IM Magazine References

March 2022 (Volume 54, No. 3)

Ergonomic engineering solutions for airport baggage handling
By Ben Zavitz and Ming-Lun Lu

Bern SH, Brauer C, Møller KL, et al. Baggage handler seniority and musculoskeletal symptoms: is heavy lifting in awkward positions associated with the risk of pain?. BMJ Open 2013;3:e004055. doi:10.1136/bmjopen-2013- 004055.

Brauer C, Mikkelsen S, Pedersen EB, Møller K, Simonsen EB, Koblauch H, Alkjaer T, Helweg-Larsen K, Thygesen LC (2019). Occupational lifting predicts hospital admission due to low back pain in a cohort of airport baggage handlers. International Archives of Occupational and Environmental Health.

Dale AM, Jaegers L, Welch L, Barnidge E, Weaver N and Evanoff B (2017). Facilitators & Barriers to the Adoption of Ergonomic Solutions in Construction. American Journal of Industrial Medicine, 60(3): 295-305.

Dell G. (1998). Survey of Airline Baggage Handlers Suggests Methods to Prevent Back Injuries, Airport Operations, 24, No 5.

Dell G (1997), “The Causes And Prevention Of Baggage Handler Back Injuries: A Survey Of Airline Safety Professionals”, Safety Science Monitor (Internet) Journal, Vol. 1 No. 3, October 1997, http//, Melbourne.

DorsaVi (2017). ViSafe Comparative Assessment Cast Study, Heathrow Airport. Dorsavi company website publication.

Goggins, R., Spielholz, P. and Nothstein, G. (2008). Estimating the effectiveness of ergonomic interventions through case studies: implications for predictive cost-benefit analysis. Journal of Safety Research, Volume 39, Issue 3, 339-344.

Koblauch H (2015). Low back load in airport baggage handlers. PhD thesis, University of Copehnhagen, Faculty of Health and Medical Sciences.

Lu M, Dufour JS., Weston EB., Marras WS (2018). Effectiveness of a vacuum lifting system in reducing spinal load during airline baggage handling. Applied Ergonomics, 70, 247-252.

Mikkelsen S, Brauer C, Pedersen EB, Alkjaer T, Koblauch H, Simonsen EB, Helweg-Larsen K, Thygesen LC (2016) A cohort study on meniscal lesions among airport baggage handlers. PLoS One 11:e0157336

Oxley L, Riley D, Rapley S, (2009). Musculoskeletal Ill-health Risks for Airport Baggage Handlers. Health and Safety Executive Report RR675.

Tafazzol A, Aref S., Mardani M., Haddad O and Parniapour M (2016). Epidemiological and biomechanical evaluation of airline baggage handling. International Journal of Occupational Safety and Ergonomics. 22 (2): 218-227.

Thygesen LC, Mikkelsen S, Pedersen EB, Moller KL, Alkjaer T, Koblauch H, Simonsen EB, Moller SP, Brauer C (2016). Subacromial shoulder disorders among baggage handlers: an observational cohort study. Int Arch Occup Environ Health 89:867–876

Weinstein MG, Hecker SF, Hess JA, Kincl L. A roadmap to diffuse ergonomic innovations in the construction industry: There is nothing so practical as a good theory. Int J Occup Environ Health. 2007;13:46–55

Welch LS, Russell D, Weinstock D, Betit E (2015). Best practices for health and safety technology transfer in construction. Am J Ind Med. 2015;58:849–857.

Zavitz B (2019), Hands Off My Luggage: Biomechanical, Physiological and Productivity Evaluation of a Baggage Lift Assist Device. Applied Ergonomics Conference, New Orleans, LA.

Zavitz B (2019b). Ergonomic Evaluation of Baggage Handling System. Unpublished Internal Company Report. Ergo Human Performance LLC.

Zavitz B (2020). Utilization of Smart and Wearable Technology to Evaluate the Impact of Ergonomic Solutions. Applied Ergonomics Conference (virtual).

April 2022 (Volume 54, No. 4)

The genealogy of Quality 4.0
By Jiju Antony, Shreeranga Bhat, Raja Jayaraman, Michael Sony and Ronald Snee

Antony, J. (2020), “Quality 4.0: Taking quality to its next level”, ISE Magazine, Vol. 52 No. 6, pp. 46-47. Antony, J., McDermott, O. and Sony, M. (2021), "Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study", The TQM Journal (accepted for publication),

ASQ (2021), "Quality Glossary", Quality resources. Available at: (Accessed 1 Nov 2021).

Chen, C.H. and Chou, C.Y. (2020), “The integrated quality control model with product inspection and process improvement”, Quality Technology & Quantitative Management, Vol. 17 No. 6, pp. pp. 646–660.

Dean Jr, J. W. and Bowen, D. E. (1994), "Management theory and total quality: improving research and practice through theory development," The Academy of Management Review, Vol. 19 No. 3, pp. 392–418.

Escobar, C.A., McGovern, M.E. and Morales-Menendez, R. (2021), “Quality 4.0: a review of big data challenges in manufacturing”, Journal of Intelligent Manufacturing, Vol. 32, pp. 2319–2334.

Hyun Park, S., Seon Shin W., Hyun Park, Y., and Lee, Y., "Building a new culture for quality management in the era of the Fourth Industrial Revolution," Total Quality Management and Bussiness Excellence, Vol. 28 No. 9–10, pp. 934–945.

Ishikawa, K. (1985), What is Total Quality Control? Prentice-Hall, New Jersey.

Johnson, N. L., Kotz, S. and Wu, X. (2020), Inspection errors for attributes in quality control, CRC Press, NY.

Karapetrovic, S. and Willborn, W. (2000), "Quality assurance and effectiveness of audit systems," International Journal of Quality & Reliability Management, Vol. 17 No. 6, pp. 679-703.

Kuhn, T. S. (1962) The Structure of Scientific Revolutions, 4th Edition, University of Chicago Press, Chicago , IL.

Martínez Fuentes, C., Balbastre Benavent, F., Escribá Moreno, M.A., González Cruz, T.F. and Pardo del Val, M. (2003), "ISO 9000‐based quality assurance approaches and their relationship with strategic analysis", International Journal of Quality & Reliability Management, Vol. 20 No. 6, pp. 664-690.

Nwankwo, S. (2000), "Quality assurance in small business organizations: myths and realities," International Journal of Quality & Reliability Management, Vol. 17 No. 1, pp. 82-99.

Sony, M. and Naik, S. (2019), "Ten Lessons for managers while implementing Industry 4.0," IEEE Engineering Management Review, Vol. 47 No. 2, pp. 45–52.

Sui Pheng, L. and Yeo, H.K.C. (1997), "ISO 9000 quality assurance in Singapore's construction industry: an update", Structural Survey, Vol. 15 No. 3, pp. 113-117.

Watson, Greg (2019), "The Ascent of Quality 4.0," Quality Progress., Vol. 52 No. 3, pp. 24–30.

May 2022 (Volume 54, No. 5)

“Supply chain myths – and why Lean was not the culprit” By Bublu Thakur-Weigold

Torbjörn Netland, “Just-in-time and the Covid pandemic”, Planet Lean, January 21, 2021, accessible at

Yossi Sheffi, “Pandemic Shortages Haven’t Shattered the Case for ‘Just-in-Time’ SupplyChains: Lean-inventory principles have come under fire during ongoing supply-chain strains, but the discipline, collaboration and agility behind the JIT strategy may be just what businesses need,” The Wall Street Journal, Jan. 20, 2022.

Yossi Sheffi, “The New (Ab) Normal: Reshaping Business and Supply Chain Strategy Beyond Covid-19.” MIT CTL Media, 2020.

“Global supply chains are still a source of strength, not weakness: Resilience comes not from autarky but from diverse sources of supply,” The Economist, April 3, 2021

Richard Baldwin and Rebecca Freeman, “Trade Conflict in the Age of Covid-19,” Vox CEPR Policy Portal, May 22, 2020, accessible at

Sebastien Miroudot, “Resilience versus robustness in global value chains: some policy implications,” ox CEPR Policy Portal, June 18, 2020, accessible at Åhlström, P., Danese, P., Hines, P., Netland, T.H., Powell, D., Shah, R., Thürer, M. and van Dun, D.H., 2021. “Is lean a theory? Viewpoints and outlook.” International Journal of Operations & Production Management.

June 2022 (Volume 54, No. 6)

Human-computer interface, deep learning and explainable AI
Chang S.Nam, et al

Acharya, J. N., Hani, A. J., Cheek, J., Thirumala, P., & Tsuchida, T. N. (2016). American clinical neurophysiology society guideline 2: guidelines for standard electrode position nomenclature. Neurodiagnostic Journal, 56(4), 245-252.

BBCI (2008), BCI Competition, Berlin Brain-Computer Interface team,

Lawhern, V. J., Solon, A. J., Waytowich, N. R., Gordon, S. M., Hung, C. P., & Lance, B. J. (2018). EEGNet: a compact convolutional neural network for EEG-based brain–computer interfaces. Journal of Neural Engineering, 15(5), 056013.

Neuralink (2021). Monkey MindPong, YouTube.

Roy, Y., Banville, H., Albuquerque, I., Gramfort, A., Falk, T. H., & Faubert, J. (2019). Deep learning-based electroencephalography analysis: a systematic review. Journal of Neural Engineering, 16(5), 051001.

Shah, V., Golmohammadi, M., Ziyabari, S., Von Weltin, E., Obeid, I., & Picone, J. (2017, December). Optimizing channel selection for seizure detection. In Proceedings of the 2017 IEEE Signal Processing in Medicine and Biology Symposium (SPMB) (pp. 1-5). IEEE.

A systems perspective on diverse teams
Paul Stanfield

Maznewski, “Understanding our Differences: Performance in Decision-Making with Diverse Members”, Human Relations, Vol. 47, No. 5, 1994.

Nichols, Edwin J. Philosophical aspects of cultural differences. Western Psychiatric Institute and Clinic, 1981.

July 2022 (Volume 54, No. 7)

The automotive semiconductor crisis and the way forward
Arnab Banerjee and John Moore (Accessed on 8/12/21)

David Simchi-Levi, 2020, Building Resilient Supply Chains Won’t Be Easy

Best practice of Lean construction tools in maintenance building projects
Mohsin Al Taie

Salem O, Solomon J, Genaidy A, Luegring M. Site implementation and assessment of lean construction techniques. Lean Constr J. 2005;2(2):1-21.

Ballard G, Tommelein I. Current Process Benchmark for the Last Planner System. Lean Constr J. 2016;13(1):57-89.

Khaleel T, Al-Zubaidy A. Major factors contributing to the construction waste generation in building projects of Iraq. MATEC Web Conf. 2018;162:1-7.

Khaleel T, Al-Zubaidy A. Major factors contributing to the construction waste generation in building projects of Iraq. MATEC Web Conf. 2018;162:1-7.

Alwi S, Hampson K, Mohamed S. Non Value-Adding Activities : a Comparative Study of Indonesian and. Iglc-10. Published online 2002:1-12.

Alhalafi MDM, Kang PS. A Critical Review of Lean Project Management and Its Application in Construction Project Management. 2017;8:1137-1142.

Ansah RH, Sorooshian S, Mustafa S Bin, Duvvuru G. Lean construction tools. Proc Int Conf Ind Eng Oper Manag. Published online 2016:784-793.

Gambetese J, Pestana C. Connection between Lean Design / Construction and Construction Worker Safety. CpwrCom. Published online 2014:1-40.

PMBOK. PROJECT MANAGEMENT INSTITUTE A Guide to the Project Management Body of Knowledge. Management. 2000;2004:2000.

Koskela L, Howell G. The theory of project management: Explanation to novel methods. Proc 10th Annu Conf Lean Constr. Published online 2002:1-11.

August 2022 (Volume 54, No. 8)

Using the right digital technologies for supply chain visibility
By Stephan M. Wagner and Christian Postel

Barratt, M., Oke, A. (2007). Antecedents of supply chain visibility in retail supply chains: A resource- based theory perspective. Journal of Operations Management, 25(6), 1217-1233.

Busse, C., Regelmann, A., Chithambaram, H., Wagner, S.M. (2017). Managerial perceptions of energy in logistics. International Journal of Physical Distribution & Logistics Management, 47 6), 447-471.

Schmidt, C.G., Klöckner, M., Wagner, S.M. (2021). Blockchain for supply chain traceability: Case examples for luxury goods, In: Voigt, K.-I., Müller, J. (eds.): Digital Business Models in Industrial Ecosystems: Lessons Learned From Industry 4.0 Across Europe, Cham: Springer, 187-197.

September 2022 (Volume 54, No. 9)

The future of leadership education
By Michael J. Provitera and Mostafa Sayyadi
Burns, J. M. (1978). Leadership. Harper & Row.

Taylor, M, de Guerre, D, Gavin, J, and Kass, R. (2002). Graduate leadership education for dynamic human systems. Management Learning, 33: 3, 349-370.

Connaughton, S. L., Lawrence, F. L., & Ruben, B. D. (2003). Leadership development as a systematic and multidisciplinary enterprise. Journal of Education for Business, 79(1), 46-51.

October 2022 (Volume 54, No. 10)

ISE October 2022 references

How to ease ergonomic strains during robot-assisted surgeries
By Michael Saujani

Armijo, P. R., Huang, C. K., High, R., Leon, M., Siu, K. C. & Oleynikoy, D. (2019). Ergonomics of minimally invasive surgery: An analysis of muscle effort and fatigue in the operating room between laparoscopic and robotic surgery. Surgical Endoscopy, 33, 3223-2331.

Franasiak J, Ko EM, Kidd J, Secord AA, Bell M, Boggess JF, Gehrig PA. Physical strain and urgent need for ergonomic training among gynecologic oncologists who perform minimally invasive surgery. Gynecol Oncol. 2012 Sep;126(3):437-42. doi: 10.1016/j.ygyno.2012.05.016. Epub 2012 May 18. PMID: 22613351.

Gould, G. (2019). The impact of robotics on safety and health. Compliance Health.

Hislop, J., Hensman, C., Isaksson, M., Tirosh, O. & McCormick, J. (2020). Self-reported prevalence of injury and discomfort experienced by surgeons performing traditional and robot-assisted laparoscopic surgery: A meta-analysis demonstrating the value of RALS for surgeons. Surgical Endoscopy, 34: 4741- 4753.

Industrial Robots and Robot Systems-Safety Requirements. ANSI/RIA R15.06-2012. Middlesworth, M. (2013). A short guide to leading and lagging indicators of safety performance. Ergonomics Plus.

Midwest Worker Center Ergonomic Training Project. Identifying and addressing ergonomic hazards workbook. OSHA. sh5_ErgonomicsWorkbook.pdf

The National Institute for Occupational Safety and Health (NIOSH). (n.d.). Centers for Disease Control and Prevention.

Occupational Safety and Health Act of 1970, Public Law No. 91-596, 84 Stat. 1590 (1970).

OSHA. (1987, September 21). Guidelines for robotics safety. United States Department of Labor.

Saujani, M. (2016). World-class safety culture applying the five pillars of safety. Professional Safety, 37- 41.

Saujani, M. (2016). How to cultivate a world-class safety culture actively engaging employees using the five pillars of safety. MKS Safety, LLC.

Saujani, M. & Adler, N. (2004). Safety at Fort Dearborn Co.: Transforming from ‘most wanted’ to best in class. Professional Safety, 25–31.

Task-based risk assessment methodology. RIA TR R15.306-2016.

Torres, K. (2006). Making a safety committee work for you. Occupational Hazards. U.S. Bureau of Labor Statistics. Injuries, illness, and fatalities. Retrieved June 29, 2021, from

van’t Hullenaar, C. D.P., Hermans, B. & Broeders, I. A. M. J. (2017). Ergonomic Assessment of the da Vinci Con robot-assisted surgery. Innovative Surgical Sciences, 2(2), 97-104.

Digital supply chain 4.0: The competitive advantage for enterprises By Ilhaam Omar, Raja Jayaraman, Jiju Antony, Khaled Salah, Guilherme Tortorella, Michael Sony and Mohammed Omar

Ageron, B., Bentahar, O., Gunasekaran, A., 2020. Digital supply chain: challenges and future directions, in: Supply Chain Forum: An International Journal, Taylor & Francis. pp. 133–138.

Alkahtani, M., Abidi, M.H., 2019. Supply chain 4.0: A shift in paradigm, in: Proceedings of the International Conference on Industrial Engineering and Operations Management, Pilsen, Czech Republic, pp. 23-26.

Bentaher, C., Rajaa, M., 2022. Supply chain management 4.0: A literature review and research framework. European Journal of Business and Management Research 7, 117–127.

Büyüközkan, G., Göçer, F., 2018. Digital supply chain: literature review and a proposed framework for future research. Computers in Industry 97, 157–177.

Nasiri, M., Ukko, J., Saunila, M., Rantala, T., 2020. Managing the digital supply chain: The role of smart technologies. Technovation 96, 102121.

Vailshery, L.S., 2021. Global iot and non-iot connections 2010- 2025. %20total%20installed%20bse%20of,that%20are%20expected%20in%202021.

Xu, J., 2014. Managing digital enterprise: ten essential topics. Springer.

Dinçsoy, M.O. (2020). Sustainable Development and Industry Revolutions. In: Çalıyurt, K. (eds) New Approaches to CSR, Sustainability and Accountability, Volume I. Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application. Springer, Singapore.

Groumpos, Peter P. "A Critical Historical and Scientific Overview of all Industrial Revolutions." IFAC- PapersOnLine 54.13 (2021): 464-471.

Sharma, Ashwani, and Bikram Jit Singh. "Evolution of industrial revolutions: A review." International Journal of Innovative Technology and Exploring Engineering (IJITEE) 9.11 (2020): 66-73.

Ahsan, Syed Rifat, et al. "Digital Supply Chain Management Ecosystem Powered by Blockchain Technology." 2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE). IEEE, 2021.

Omar, Ilhaam A., et al. "Automating procurement contracts in the healthcare supply chain using blockchain smart contracts." IEEE Access 9 (2021): 37397-37409.

Omar, Ilhaam A., et al. "Enhancing vendor managed inventory supply chain operations using blockchain smart contracts." IEEE Access 8 (2020): 182704-182719.

ESCAP, UN. "Inventory of smart road solutions in the context of COVID-19." (2021).

Industrial Management references September-October 2022

The essential leader By Susan O. Schall

Altman, Louisa. “Humanizing Workplace Relationships – People Aren’t Tasks.” Intentional Communication Consultants Blog, 2020.

Bush, Michael C. A Great Place to Work for All. Oakland, CA: Berrett-Koehler Publishers, Inc., 2018.

Collins, Jim. Good to Great: Why Some Companies Make the Leap and Others Don’t. New York: Harper Collins, 2001.

Emerson, Howard P., and Douglas C.E. Naehring. Origins of Industrial Engineering: The Early Years of a Profession. Norcross, GA: Industrial Engineering & Management Press, 1988.

Hsu, Andrea. “As the Pandemic Recedes, Millions of Works are Saying I Quit” NPR, June 24, 2021.

Jacobsen, Janet. “Six Sigma Saves Nearly $1 Billion, Key Customers and a Company,” ASQ, 2008,

Lencioni, Patrick. The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues. San Francisco, CA: Jossey-Bass, 2016.

Lencioni, Patrick, The Five Dysfunctions of a Team: A Leadership Fable. Jossey-Bass, 2002.

Lencioni, Patrick, The Advantage: Why Organizational Health Trumps Everything Else in Business. Jossey-Bass, 2012.

Lencioni, Patrick. “Answering Question #5 – What Is Most Important Right Now?” CAPA Pro Webinar, 2021

Morgan, Kate. “The Great Resignation: How employers drove workers to quit and The Great Resignation and the Future of the Workplace.” Entrepreneur.

Parikh, Anil, Susan Schall, and Ron Snee, “Creative Thinking: Devising a Six Sigma Deployment When Top Management Is Not Initially on Board,” Six Sigma Forum Magazine, August 2014.

Reinicke, Carmen. “The Great Resignation is likely to continue, as 55% of Americans anticipate looking for a new job,” CNBC, August 25, 2021.

Rummler, Geary A. and Alan P. Brache. Improving Performance: How to Manage the White Space on the Organization Chart, 2nd Edition. San Francisco: Jossey-Bass Publishers, 1995.

Straw, Julie, Mark Scullard, Susie Kukkonnen, and Barry Davis The Work of Leaders: How Vision, Alignment and Execution Will Change the Way You Lead. San Francisco, Ca: John Wiley & Sons, 2013.

Schall, Susan O., “Your Opinion: Is Your Organization Healthy Enough for Six Sigma?” Six Sigma Forum Magazine, Vol 14, No. 4, August 2015, pp.26-29.

SOS Essential Leader Master Class, Transformational_Leader_Master_Class.pdf ( [16] Taylor, Kris. “I’m Surprised that We’re Surprised,” Transitions, Evergreen Leadership blog, October 27, 2021 (

November 2022 (Volume 54, No. 11)

ISE November 2022 references

Lean lends a helping hand in developing countries
By Andrew Parris


“Spreading Hope by Creating Wealth,” LeanFrontiers blog,

“Self-Creating Capital with help from Lean and the Free Market,” LeanFrontiers blog,

The Routledge Companion to Lean Management, edited By Torbjorn H. Netland, Daryl J. Powell, 2017

Introducing KAIZEN in Africa, JICA,

Kaizen Handbook, JICA, 2018,

The International Trade Centre,

“Making Work and the World a Better Place,” Andrew Parris, April 2019 ISE Magazine article,

“The Seven Habits of Process Improvement,” Andrew Parris, ASQ Lean & Six Sigma Review, scheduled May 2023

The Lean Turnaround, Art Smalley, McGraw Hill, 2013

“What Christian Leaders Can Learn from Lean,” Andrew Parris and Dr. Don Pope, Christian Business Review, 2020

2 Second Lean, Paul Akers, FastCap Press, 2014

Sustainable development in engineering education in Puerto Rico
By Circe E. Niezen and Alba J. Brugueras-Fabreeferences

Abdul Ghani, A. G. et al. (2022). Developing an interactive PBL environment via persuasive gamify elements: a scoping review. Research and Practice in Technology Enhanced Learning, 17(21).

Brugueras, A. J., & Niezen, C. E. (2020). Hacia un nuevo currículo sostenible en ingeniería industrial, economía y negocios: Aprendizaje basado en proyectos. Presented at 2020 Congreso Universidad Desarrollo Sostenible in Havana, Cuba, February 2020.

Clark, K. R. (2022). Education for Sustainable Development, curriculum reform and implications for teacher education in a small island developing state. Discourse and Communication for Sustainable Education,13(1), 145-153.

Cutter, S. L., et al. (2008). A place-based model for understanding community resilience to natural disasters. Global Environmental Change, 18(4), 598-606.

Guerra, A. (2017). Integration of sustainability in engineering education Why is PBL an answer? International Journal of Sustainability in Higher Education,18(3), 436-454.

Joint SDG Fund (n.d.). Goal 4: Quality Education.

Lloréns-Vélez, E. (2018, December 5). Puerto Rico Planning Board: Hurricane Maria had an economic impact of $43 billion. Caribbean Business.

Masters, J. (2017, November 22). Hurricane Maria damage estimate of $102 billion surpassed only by Katrina. Weather Underground.

Niezen, C. E., & Brugueras, A. J. (2022).. Sustainable development in Engineering teaching: Challenges during the covid-19 pandemic in Puerto Rico. Presented at IISE Annual Conference and Expo 2022, May 21-24, 2022, Seattle, USA.

Nikolić, V. M., & Vukić, T.M. (2021), Sustainable Development as a challenge of engineering education. Thermal Science, 25(3A), 1921-1933.

Pérez-Medina, E. (2018). Aprendizaje basado en proyecto: Una metodología de enseñanza del Siglo XXI. PVC Higher Education Services, 16-18.

Sinclair, M. (2007). Education in emergencies. Commonwealth Education Partnerships.

The Global Goals for Sustainable Development (n.d.). The 17 goals [web page].

UNESCO (2017). Education for Sustainable Development Goals: Learning objectives.,-Submitted%20by%20geraldine&text=UNESCO%20has%20been%20promoting%20Education,Programme%20(GAP)%20on%20ESD

February 2023 (Volume 55, No. 2)

ISE February 2023 references

Another step forward for climate action
By Nabil Nasr
Masood, E., Tollefsen, J., & Irwin, A. (2022). COP27 climate talks: what succeeded, what failed and what’s next. Nature, 612, 16-17. doi:

Leading change in healthcare By Jeff Bean, Shay Bergmann, Jann Gao, Bethlyn Gerard, Wyatt Hockmeyer, Adam McKillop, Matt Vogl and Colin West

Androus, A.B. (2022, August 5). The (Not so) Great Escape: Why New Nurses are Leaving the Profession.

Baloh J, Zhu X, Ward MM. (2018). Implementing team huddles in small rural hospitals: how does the Kotter model of change apply? J Nurs Manag. 26(5):571-578.

Bannow, T., & Christ, G. (2021). A matter of supply and demand: Healthcare providers face high costs, demand for agency staff as COVID-19 rages. Modern Healthcare, 51(4), 14.

Bernstein, R. (2016, July 26). The Mind and Mental Health: How Stress Affects the Brain. Touro University WorldWide.

Boston-Fleischhauer, C. (2022). Reversing the Great Resignation in Nursing: More Things to Consider. JONA: The Journal of Nursing Administration, 52(6), 324–326.

Bouckenooghe D, Schwarz GM, Minbashian A. (2015). Herscovitch and Meyer's three-component model of commitment to change: meta-analytic findings. Eur J Work Organ Psychol. 24(4):578-595. doi:10.1080/1359432X.2014.963059

Bousquet J, Hellings PW, Agache I, et al. Allergic Rhinitis and its Impact on Asthma (ARIA) Phase 4 (2018): change management in allergic rhinitis and asthma multimorbidity using mobile technology. J Allergy Clin Immunol. 2019;143(3):864-879.

Bureau of Labor Statistics, U.S. Department of Labor. (2022, September 8). Occupational Outlook Handbook, Health Information Technologists and Medical Registrars.

Bureau of Labor Statistics, U.S. Department of Labor. (2022, April 27). The Economics Daily, Registered nurses made up 30 percent of hospital employment in May 2019.

Comite, U. (2020). From Health Care Services to Healthcare Profiling within the COVID-19 Emergency: The Role of the Health Quality Impact Assessment inside the Local Health Unit. European Research Studies, 23(3), 475–507.

Coulter, M. (2022, July 19). The Internal Talent Marketplace: Why you best talent is already working for you. Talent Canada.

Cryer, B., Childre, D. (2000). From Chaos to Coherence. United States: Planetary.
Densen P. (2011). Challenges and opportunities facing medical education. Transactions of the American Clinical and Climatological Association, 122, 48–58.

Dyrbye, L. N., Major-Elechi, B., Hays, J. T., Fraser, C. H., Buskirk, S. J., & West, C. P. (2020). Relationship Between Organizational Leadership and Health Care Employee Burnout and Satisfaction. Mayo Clinic Proceedings, 95(4), 698–708.

Dyrbye, L. N., Major-Elechi, B., Hays, J. T., Fraser, C. H., Buskirk, S. J., & West, C. P. (2021). Physicians' Ratings of their Supervisor's Leadership Behaviors and Their Subsequent Burnout and Satisfaction: A Longitudinal Study. Mayo Clinic Proceedings, 96(10), 2598–2605.

Elsbach KD, Stigliani I. (2018). Design thinking and organizational culture: a review and framework for future research. J Manage. 44 (6):2274-2306.

Figueroa CA, Harrison R, Chauhan A, Meyer L. (2019). Priorities and challenges for health leadership and workforce management globally: a rapid review. BMC Health Serv Res. 19(1):239. doi:10.1186/sl2913-019-4080-7

Foreman, D. (2020, April 23). Culture eats strategy for breakfast. The Management Centre.

Glaser, R. (2005, January). Stress-associated immune dysregulation and its importance for human health: a personal history of psychoneuroimmunology. Brain Behavior Immunology, 19(1), 3-11. doi: 10.1016/j.bbi.2004.06.003. PMID: 15581732.

Harrison, R., Chauhan, A., Minbashian, A., McMullan, R., & Schwarz, G. (2022). Is Gaining Affective Commitment the Missing Strategy for Successful Change Management in Healthcare? Journal of Healthcare Leadership, 14, 1–4.

Harrison, R., Fischer, S., Walpola, R. L., Chauhan, A., Babalola, T., Mears, S., & Le-Dao, H. (2021). Where Do Models for Change Management, Improvement and Implementation Meet? A Systematic Review of the Applications of Change Management Models in Healthcare. Journal of Healthcare Leadership, 13, 85–108.

Herscovitch L, Meyer JR. (2002). Commitment to organizational change: extension of a three-component model. J Appl Psychol. 87(3):474-487. doi: 10.1037/0021-9010.87.3.474

Jedlicka, J. (2019, September 6). What’s the real cost of burnout in healthcare workforce?

Kuokkanen, L., Suominen, T., Rankinen, S., Kukkurainen, M. L., Savikko, N., & Doran, D. (2007). Organizational change and work-related empowerment. Journal of Nursing Management,15(5), 500–507.

Leiter, M. P. & Maslach, C. (1999). Six areas of worklife: a model of the organizational context of burnout. Journal of Health and Human Services Administration, 21(4), 472-498. Meager, O. (2022, July 12). The Difference Between a Talent Marketplace and Opportunity Marketplace. Association for Talent Development (ATD).

Medawar, P. (n.d.). Peter Medawar Quotes (Author of Advice To A Young Scientist). Goodreads.

NSI Nursing Solutions. (2022). 2022 NSI National Health Care Retention & RN Staffing Report.

Oliver D. (2021). When organisations' behaviours betray their value statements. BMJ. 374:n2164.

Schwarz GM, Bouckenooghe D, Vakola M. (2021). Organizational change failure: framing the process of failing. Hum Relat. 74(2):159-179. doi: 10.1177/0018726720942297

Sellman, D. (2010). Professional values and nursing. Medicine, Health Care and Philosophy, 14(2), 203–208.

Shanafelt, T. D., Gorringe, G., Menaker, R., Storz, K. A., Reeves, D., Buskirk, S. J., Sloan, J. A., & Swensen, S. J. (2015). Impact of organizational leadership on physician burnout and satisfaction. Mayo Clinic Proceedings, 90(4), 432–440.

Shin J, Seo M-G, Shapiro DL, Taylor MS. (2015). Maintaining employees' commitment to organizational change: the role of leaders' informational justice and transformational leadership. J Appl Behav Sci. 51(4):501-528. doi:10.1177/0021886315603123

State of New Hampshire. (n.d.). Perceived Stress Scale. State of New Hampshire Employee Assistance Program.

Swensen, S. (2020, June 25). Listen-Sort-Empower: Find and Act of Local Opportunities for Improvement to Create Your Local Practice. American Medical Association (AMA) EdHub: StepsForward.

Tabur, A., Elkefi, S., Emhan, A., Mengenci, C., Bez, Y., & Asan, O. (2022). Anxiety, Burnout and Depression, Psychological Well-Being as Predictor of Healthcare Professionals’ Turnover during the COVID-19 Pandemic: Study in a Pandemic Hospital. Healthcare (Basel, Switzerland), 10(3).

Teisberg, E., & Wallace, S. (2020). Defining and Implementing Value-Based Health Care: A Strategic Framework. Academic Medicine, 95(5), 682-685.

Turja, T. (2022). Rather sooner than later: Participatory change management associated with greater job satisfaction in healthcare. Journal of Advanced Nursing, 78(3), e49–e51.

Determining the causes of surgical teams’ burnout
By Viola Goodacre, Elizabeth Kwong, Chao Chin Liu, Karthik Adapa and Lukasz Mazur

Al-Ghunaim, T. A., Johnson, J., Biyani, C. S., Alshahrani, K. M., Dunning, A., O’Connor, D. B. (2022). Surgeon burnout, impact on patient safety and professionalism: A systematic review and meta-analysis. The American Journal of Surgery, 224(1), Part A, July 2022, 228-238.

Audis, B., Damayanti, S. (2020). Evaluation of Burnout and Work-Life in Surgical Trauma Acute Care Units, Journal of Trauma Nursing, 27(4), 200-206.

Brown, C., Joseph, B. A., Davis, K., & Jurkovich, G. J. (2021). Modifiable factors to improve work-life balance for trauma surgeons. The Journal of Trauma and Acute Care Surgery, 90(1), 122–128.

Coombs, D. M., Lanni, M. A., Fosnot, J., Patel, A., Korentager, R., Lin, I. C., & Djohan, R. (2020). Professional burnout in united states plastic surgery residents: is it a legitimate concern? Aesthetic surgery journal / the American Society for Aesthetic Plastic surgery, 40(7), 802–810.

Cunningham, C. T., Quan, H., Hemmelgarn, B., Noseworthy, T., Beck, C. A., Dixon, E., Samuel, S., Ghali, W. A., Sykes, L. L., & Jetté, N. (2015). Exploring physician specialist response rates to web-based surveys. BMC Medical Research Methodology, 15, 32.

Maslach, C., Jackson, S. E., & Leiter, M. P. (1997). Maslach Burnout Inventory: Third edition. In C. P. Zalaquett & R. J. Wood (Eds.), Evaluating Stress: A Book of Resources (pp. 191–218). Scarecrow Education.

Mehrzad, R., Akiki, R., Crozier, J., & Schmidt, S. (2021). Mental Health Outcomes in Plastic Surgery Residents during the COVID-19 Pandemic. Plastic and Reconstructive Surgery, 148(2), 349e-350e

National Academies of Sciences, Engineering, and Medicine (NAM). (2019). Taking Action Against Clinician Burnout: A Systems Approach to Professional Well-Being. Washington, DC: The National Academies Press.

Ribeiro, R. V. E., Martuscelli, O. J. D., Vieira, A. C., & Vieira, C. F. (2018). Prevalence of Burnout among Plastic Surgeons and Residents in Plastic Surgery: A Systematic Literature Review and Meta-analysis. Plastic and reconstructive surgery, Global open, 6(8), e1854.

Shanafelt, T. D., Balch, C. M., Bechamps, G., Russell, T., Dyrbye, L., Satele, D., Collicott, P., et al. (2010). Burnout and medical errors among American surgeons. Annals of Surgery, 251(6), 995–1000.

The Lancet. (2019). Physician Burnout: A Global Crisis. The Lancet, 394(10193), 93.

West, C. P., Dyrbye, L. N., Christine Sinsky, C., Trockel, M., Tutty, M., Nedelec, L., Carlasare, L. E., Shanafelt, T. D. (2021). Resilience and Burnout Among Physicians and the General US Working Population. JAMA Network Open, 2020 Jul, 3(7), e209385.

The White House (2022) FACT SHEET: President Biden to Announce Strategy to Address Our National Mental Health Crisis, As Part of Unity Agenda in his First State of the Union - The White House. Retrieved August 28, 2022, from

WHO (2021) International Classification of Diseases for Mortality and Morbidity Statistics. Version 11.

Improving, sustaining access to health services
By Casey Bedgood

“Navicent Health Provides Safer-More Effective Care with ISO 9001:2015 Certification,” American Society for Quality (ASQ), Quality Progress Magazine, Feature Article, September 2020

“The Impact of System Integration on Healthcare Accreditation,” American Society for Quality (ASQ), Quality Progress Magazine, May 2021

7 ISO Principles, Quality Management Principles. 2015

Smart thinking = smart factory layout = smart factory
By Shahrukh Irani

Berk, D.J. (1982, August). C-Cells: Productivity Techniques for Job Shops. Production and Inventory Management Review and APICS News, Pages 17-19.

Burbidge, J.L. (1996). Production Flow Analysis for Planning Group Technology. New York, NY: Oxford University Press Inc.

Hales, L.H. & Andersen, B. (2002). Planning Manufacturing Cells. Dearborn, MI: Society of Manufacturing Engineers.

Hyer, N. & Wemmerlov, U. (2002). Reorganizing the Factory: Competing through Cellular Manufacturing. Portland, OR: Productivity Press.

Irani, S.A. (2020). Job Shop Lean: An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems. Boca Raton, FL: CRC Press.

King, P.L. (2009). Lean for the Process Industries: Dealing with Complexity. Boca Raton, FL: CRC Press.

Krüger, T. (2020, April). Agile Production Systems for the VUCA World. (Source:

Industrial Management January-February 2023

Six Visual Models for System Thinking
Paul Stanfield

Senge, Peter M. The Fifth Discipline : the Art and Practice of the Learning Organization. New York :Doubleday/Currency, 1990.

Waters, J. "Waters Foundation Systems Thinking in Schools." (2014).

Wujec, Tom. “Draw How to Make Toast – a Wicked Problem Solving Tool”.

March 2023 (Volume 55, No. 3)

ISE March 2023 references

The role of ergonomics in business resilience
By Anuja Patil and Favio Corral

Cech, E.A., & Hiltner, S. (2022). Unsettled Employment, Reshuffled Priorities? Career Prioritization among College-Educated Workers Facing Employment Instability during COVID-19. Socius.

Marco Narici, Giuseppe De Vito, Martino Franchi, Antonio Paoli, Tatiana Moro, Giuseppe Marcolin, Bruno Grassi, Giovanni Baldassarre, Lucrezia Zuccarelli, Gianni Biolo, Filippo Giorgio di Girolamo, Nicola Fiotti, Flemming Dela, Paul Greenhaff & Constantinos Maganaris (2021) Impact of sedentarism due to the COVID-19 home confinement on neuromuscular, cardiovascular and metabolic health: Physiological and pathophysiological implications and recommendations for physical and nutritional countermeasures, European Journal of Sport Science, 21:4, 614-635, DOI: 10.1080/17461391.2020.1761076

Memarian, B. & Mitropoulos, P. (2016). Production practices, affecting worker task demands in concrete operations: A case study. Work, 53(3), 535-550.

Gesine Hofinger, Robert Zinke, Laura Künzer, Human Factors in Evacuation Simulation, Planning, and Guidance,Transportation Research Procedia,Volume 2, 2014, Pages 603-611, ISSN 2352-1465,

FEMA (10/30/2018). Stay in Business after a Disaster by Planning Ahead. Washington, DC,help%20the%20business%20recover%20faster.

DRI International, DRI International Glossary, New York, NY,

ISO 22316:2017, Security and resilience — Organizational resilience — Principles and attributes,

Sasangohar, F., Moats, J., Mehta, R., & Peres, S.C. (2020). Disaster Ergonomics: Human Factors in COVID-19 Pandemic Emergency Management. Human Factors, 62(7), 1061–1068.

Stephan Görner, Arvind Govindarajan, Ezra Greenberg, Ani Kelkar, John Kelleher, Ida Kristensen, Linda Liu, Asutosh Padhi, Alex Panas, and Zachary Silverman, (July 28th, 2022). Something’s coming: How US companies can build resilience, survive a downturn, and thrive in the next cycle. London, UK.

Just-in-time workplace training through mixed reality technology
By Karen B. Chen, Gimantha Perera and Ken Chen

3D User Interfaces: Theory and Practice, LaViola Jr., Kruijff, McMahan, Bowman, & Poupyrev (2017)

“Considerations for the Usability and Implementation of Augmented Reality in Production Environments,” Perez, A.A., Hidalgo, M., Lediaeva, I., Mouloua, M., & Hancock, P.A. (2019), Human Factors and Ergonomics Society Annual Meeting,

“Easy and Fast Reconstruction of a 3D Avatar with an RGB-D Sensor,” Mao A., Zhang H., Liu Y., Zheng Y., Li G., Han G. (2017)

International Organization for Standardization, 2018,

“Psychometric Evaluation of the PSSUQ Using Data from Five Years of Usability Studies,” J.R. Lewis, 2002,

Case Study: Ergo for the orchestra: Keeping Army musicians in perfect harmony
Greenwald-Gonella, Haley. “Musicians as Athletes,” Halftime Magazine, Oct. 2, 2010. Retrieved February 7, 2020.

Heming, M.J., “Occupational Injuries Suffered by Classical Musicians Through Overuse.” Clinical Chiropractic 61 (2004): 55–66.

Leaver, R., Harris, E.C., Palmer, K.T., “Musculoskeletal Pain in Elite Professional Musicians from British Symphony Orchestras.” Occupational Medicine (2011): 549–555.

Leon, L.R.P., Galindo, J.A.R, Prado, P.L.Z., Human Factors in Musicians: Design Proposals. 6th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences. Procedia Manufacturing (2015) 6124–6132.

Norris, R., The Musician's Survival Manual: A Guide to Preventing and Treating Injuries in Instrumentalists. 5th ed. Northampton, MA: Richard Norris, M.D., 2011. e-book (pdf):

Nyman, T., Wiktorin, C., Mulder, M., Johansson, L., “Work postures and neck-shoulder pain among orchestra musicians,” American Journal of Industrial Medicine (2007): 370-376.

Smart thinking = smart factory layout = smart factory
By Shahrukh Irani

Berk, D. J. (1982, August). C-Cells: Productivity Techniques for Job Shops. Production and Inventory Management Review and APICS News, Pages 17-19.

Burbidge, J.L. (1996). Production Flow Analysis for Planning Group Technology. New York, NY: Oxford University Press Inc.

Hales, L.H. & Andersen, B. (2002). Planning Manufacturing Cells. Dearborn, MI: Society of Manufacturing Engineers.

Hyer, N. & Wemmerlov, U. (2002). Reorganizing the Factory: Competing through Cellular Manufacturing. Portland, OR: Productivity Press.

Irani, S. A. (2020). Job Shop Lean: An Industrial Engineering Approach to Implementing Lean in High-Mix Low-Volume Production Systems. Boca Raton, FL: CRC Press.

King, P.L. (2009). Lean for the Process Industries: Dealing with Complexity. Boca Raton, FL: CRC Press.

Krüger, T. (2020, April). Agile Production Systems for the VUCA World. (Source:

Is Job Shop Lean Right For You? in (Irani, 2020).

Production Flow Analysis using Metrics-aided Visual Assessment of Material Flow Diagrams (Irani, 2020).

Functional, Cellular and Hybrid Cellular Layouts for Any Job Shop in (Irani, 2020).

How Cell Formation Drives the Implementation of Job Shop Lean. (Irani, 2020).

How to Make a Custom Fabrication Shop Lean and Flexible, (Irani, 2020).

April 2023 (Volume 55, No. 4)

ISE April 2023 references

Reflections on sustainability education in engineering
By Andrea Sosa-Luviano, Ricardo Thierry-Aguilera, Ernesto Pacheco-Velazquez and Roberto Palacios-Rodriguez

Elkington, John, 25 Years Ago I Coined the Phrase “Triple Bottom Line.” Here’s Why It’s Time to Rethink It. Harvard Business Review,

Peter Blaze Corcoran and Arjen E.J. Wals (2004) Higher Education and the Challenge of Sustainability: Problematics, Promise, and Practice. Dordrecht: Springer. Available at: (Accessed: 28 November 2021).

“Engineering: Issues, challenges and opportunities for development,” United Nat. Educ. Sci. Cult. Org., Paris, France, Rep., 2010. Accessed: Nov. 2021. [Online]. Available: e.pdf

Morillo Johann Pirela, Cortés Vera José de Jesús, El desarrollo de competencias informacionales en estudiantes universitarios. Experiencia y perspectivas en dos universidades latinoamericanas, Investigación Bibliotecológica: Archivonomía, Bibliotecología e Información, Volume 28, Issue 64, 2014, Pages 145-172, ISSN 0187-358X,

Gil, R. (2015, 16 julio). Provincia. Universidad de los Andes. Recuperado 15 de octubre de 2021, de

Jorge Carro-Suárez, Susana Sarmiento-Paredes, Genoveva Rosano-Ortega, La cultura organizacional y su influencia en la sustentabilidad empresarial. La importancia de la cultura en la sustentabilidad empresarial, Estudios Gerenciales, Volume 33, Issue 145, 2017, Pages 352-365, ISSN 0123-5923,

Denison Model for cultural assessment Image from the Site accessed on Wednesday January 19th, 2022 Risk Reduction for Private Equity Firms: Evaluating Human Capital | Edmunds Group

Achkar, M. 2005. Indicadores de Sustentabilidad. In Ordenamiento Ambiental del Territorio. Achkar, M., Canton, V., Cayssials, R., Domínguez, A., Fernández, G. y F. Pesce. Comisión 19

Sectorial de Educación Permanente. DIRAC, Facultad de Ciencias. Montevideo, Uruguay. 104 pp. accessed on January 19th 2022 in

Payne, Phillip G., The politics of environmental education. Critical inquiry and education for sustainable development, The Journal Of Environmental Education, 2016, VOL. 47, NO. 2, 69–76

May 2023 (Volume 55, No. 5)

ISE May 2023 references

Sustainable manufacturing strategies
By Rosa Hilda Félix-Jácquez, María Merced Cruz-Rentería, Ma. Dolores Delgado-Celis

Boersema, J. J., & Reijnders, L. (2009). Principles of environmental sciences. In Principles of Environmental Sciences.

Elizabeth Grossman. (2016). 10 need-to-knows about the new U.S. chemical law | Greenbiz.

Finkbeiner, M., Inaba, A., Tan, R. B. H., Christiansen, K., & Klüppel, H. J. (2006). The new international standards for life cycle assessment: ISO 14040 and ISO 14044. International Journal of Life Cycle Assessment, 11(2), 80–85.

Foth, H., & Hayes, A. W. (2008). Concept of REACH and impact on evaluation of chemicals. Human and Experimental Toxicology, 27(1), 5–21.

IOMC. (2019). Chemicals and Waste management: essential TO achieving the Sustainable Development Goals (SDG s) Chemicals and Waste for All SDG s: Sound management of chemicals and waste as key factors for achieving the SDG s.

Kuo, T. C., Huang, S. H., & Zhang, H. C. (2001). Concurrent engineering and DFMA/DFX in the development of automotive components. Procedia CIRP, 41(May), 241–260.

McInnes, R. J. (2018). Sustainable development goals. In The Wetland Book: I: Structure and Function, Management, and Methods (pp. 631–636).

MINBUZA. (2004). Millennium Development Goal 8: Developing a Global Partnership for Development, Progress Report by the Netherlands.

Monge, C., Cruz, J., & López, F. (2013). Impacto de la manufactura esbelta, manufactura sustentable y mejora continua en la eficiencia operacional y responsabilidad ambiental en México. Informacion Tecnologica, 24(4), 15–32.

PARLIAMENT, E. (2003). RoHS Directive. 8, 6–10.

Pérez, C., Ponce, P., Meier, A., Dorantes, L., Sandoval, J. O., Palma, J., & Molina, A. (2022). S4 Framework for the Integration of Solar Energy Systems in Small and Medium-Sized Manufacturing Companies in Mexico. Energies, 15(19), 6882.

Perrez, F. X. (2006). The strategic approach to international chemicals management: Lost opportunity or foundation for a brave new world? Review of European Community and International Environmental Law, 15(3), 245–257.

Savii, G. G. (2003). Computer-Aided Design. Encyclopedia of Information Systems, 171–186.

Sonnemann, G., & Schuhmacher, M. (2004). LIFE-CYCLE AND RISK ASSESSMENT FOR INDUSTRIAL Library of Congress Cataloging-in-Publication Data.

June 2023 (Volume 55, No. 6)

June 2023 references

Industrial Management May-June

The art of supplier negotiations in today’s complex digital age
By Saraj Gupta

Radio Spectrum 3G Auctions -

A New Way to Buy -

8 Digital Transformation Trends in Procurement -

What is Blockchain Analytics, and How Does It Work? -

Top 12 Use Cases of RPA in Procurement Process in 2023 -

The intersection of smart AI Bots and Robotic Process Automation -

How Walmart Automated Supplier Negotiations -

ChatGPT in Procurement – Revolutionizing the Norm -