HSPI 2021 Pre-Conference Workshop Preview

Nov. 10, 2 p.m. ET | Register now
Laura McMichael, Thomas West, Eddie Perez-Ruberte, Ashley Benedict

In this webinar, our amazing facilitators will share with you valuable tips and insights in design thinking, innovation leadership, and engaging staff in creative problem solving. These complementary skills will help you and your team support your organization with innovation and agility during these complex times.

This preview is sure to leave you wanting to explore topics further at the HSPI 2021 pre-conference workshops.

Laura P. McMichael, OTR, MBA

Known to many as LP, Laura is a dynamic leader and facilitator with a broad range of experience in health care. An occupational therapist by clinical background, she has held positions in direct patient care, management, and performance improvement. Her passion for evidence-based improvement methodologies and organizational excellence are the foundation for her commitment to empowering leaders to create environments ripe for change and innovation. Training, mentoring, and leading people with empathy, humor, and positivity, Laura uses her lean six sigma black belt (ASQ CSSBB) in a people-centered way. She has an MBA, is a project management professional (PMI PMP) and an experienced Baldrige examiner who also utilizes human centered design and the rules of improve comedy in her approaches. Through these various lenses, she is committed to making sure every client has an individualized experience with the Green Dot Group to meet their desired outcomes. 

Tom West

After years of trying to lead individuals through change by telling people what to do, how to do it, and why to do it, Tom received feedback that shook his world. He realized he was doing it all wrong. Although the teams he led were getting results, one thing was obvious, they were not having fun and there was no passion. After committing to starting with why and helping people to experience joy at work, Tom has been blessed to see transformational change happen at the individual level and organizational level. As Tom puts it, "change is a personal decision to do something different."

Eddie Pérez-Ruberte

Eddie is an operational excellence and innovation consultant, facilitator, author, and learner. He co-authored the book Healthcare Quality Management: A Case Study Approach. He is the founder of the Innovation Leadership Institute.

Eddie is an internationally known speaker on applications of Lean in healthcare, innovation, employee engagement, high reliability, and performance improvement. Eddie teaches Lean and Six Sigma certification courses at multiple organizations around the world. He has implemented continuous improvement programs in healthcare, manufacturing, aerospace, and nonprofits. He has led kaizen and innovation workshops in the USA, Mexico, Costa Rica, and Puerto Rico. Eddie held an appointment as instructor of Health Care Systems Engineering for the College of Medicine at Mayo Clinic. He is a certified lean expert and a certified six sigma black belt from ASQ.

Ashley J. Benedict, Ph.D.

Ashley is the VISN system redesign coordinator (Lean-Six Sigma Program Manager) for the VA Sunshine Healthcare Network (VISN 8). She leads improvement within VISN 8 as they continue their journey to implement Lean Six Sigma and data-driven solutions. VISN 8 has developed the Lean-Six Sigma Program into a standardized program across the Network. For the Lean Six Sigma Program, Ashley has worked with the systems redesign team to develop standard work for the program including tools, tollgates, and training slides.

She received her B.S. and M.Eng. degrees in industrial engineering from the University of Florida. After completing her bachelor’s degree, Ashley went to work for Shands HealthCare (now UFHealth) in Gainesville, Florida as a management engineer. In August 2011, she graduated with her Ph.D. in Industrial engineering with a focus on human factors from Purdue University in West Lafayette, Indiana. Ashley was part of the New England Veterans Engineering Resource Center (VERC) in Boston, Massachusetts prior to her current role. Ashley is involved in the Society for Health Systems (SHS) within the Institute of Industrial & Systems Engineers (IISE) and served as a board member and a president.