Principles for Creating Ideal Behaviors from Employees

Tuesday, June 4, 12 p.m. Eastern time | Register now

Presenters: Scott Sink, Ph.D., The Ohio State University and Laura Czuba, Solo Solutions

The assurance of ‘ideal behaviors’ from customers is known as CRM (Customer Relationship Management). The assurance of "ideal behaviors" from employees could be labelled Employee Value Exchange Optimization, (EVEO, not to be confused with EVOO). ISE’s are often called upon or are required to find ways to improve employee performance. Consulting companies embed this in their Workforce Optimization offerings.  

We feel that fundamental principles underlying employee behaviors and performance are often lost in the large number of ‘solutions’ and fads that are common in this domain. In short, it’s easy to lose sight of the forest for the trees.  

As such, this webinar will focus on these areas:

  • Contextual overview, framework presentation;
  • Review of the history and evolution of theories, principles, methods for motivating ideal/optimal employee performance;
  • Quick review of the 3 major theories of motivation;
  • Overview of the major methods for employee performance assurance today;
  • Introduction to Employee Value Exchange Optimization (EVEO);
  • And end with a case study of an EVEO application/deployment in a healthcare organization.

We’ll respond to questions as they come in during the webinar (written questions).

D. Scott Sink, Ph.D., P.E. heads up the Integrated LeanSigma Certification program in ISE at Ohio State. Scott was the VP of Business Process Improvement for MDS, a Global Life Sciences Company prior to joining OSU ISE. Scott is also the team lead for the IISE Columbus Professional Chapter and a member of the Council on Industrial and Systems Engineering. He is the Lean Sigma certification program director, Integrated Systems Engineering, College of Engineering at The Ohio State University.

Laura Czuba, PMP has worked in the home healthcare industry for the last 10 years professionally, but has a personal connection that drives her passion when it comes to improving home healthcare and hospice operations. Laura specializes in large scale software implementation and process improvement projects, but she never loses sight of the most valuable players - the caregivers who take care of our loved ones. An ISE graduate from The Ohio State University and she has her LSS Black Belt. Laura continuously strives to create a positive impact on organizations providing patient care.