Using Lean Six Sigma to Improve Patient Safety and Staff Satisfaction in a Pediatric Hospital

Tuesday, June 18, 2 p.m. Eastern time | Register now

Presenters: James Swisher, president, Hawkeye Business Solutions, Jessica Rodriguez, Soriant Solutions

Lean Six Sigma, originally developed by Toyota to build highly reliable and consistent cars (lean) with powerful statistical tools to understand and improve business processes (Six Sigma), is far from just another fad improvement methodology. The dedicated team of dietitians, nurses, physicians and nutrition assistants at Mt. Washington Pediatric Hospital in Baltimore, Maryland, used a lean Six Sigma approach known as a Kaizen Event or Rapid Improvement Event to improve both the safety of its patients and the efficiency of its staff.

James Swisher is a graduate of Virginia Tech with B.S. and M.S. degrees in Industrial & Systems Engineering and holds a MBA from Mary Washington College, where he graduated at the top of his class. He is a licensed Professional Engineer and Project Management Professional. He is president of Hawkeye Business Solutions.

With more than 20 years of leadership, engineering, and performance improvement experience, James is known as a collaborative problem solver. With experience in diverse industries like health care, defense and call centers, James has led both large scale projects and focused improvement efforts. His passion is helping others maximize their potential through a rigorous understanding of problems, an inclusive solution development process, and improvement implementation plan that ensures success.

Jessica Rodriguez brings 20 years' experience in oversight and leadership of customer-facing and administrative support operations in healthcare. She is adept at cost-effective financial stewardship, planning, and profit/loss ownership. In her consulting role, Jessica demonstrates a refined expertise of restoring and improving departmental performance and service levels. Jessica offers an effective interpersonal style that actively fosters productive relationships with internal and external partners, representing a wide variety of professional backgrounds.