Using Lean Six Sigma to Improve Patient Safety and Staff Satisfaction in a Pediatric Hospital

Presenters: James Swisher, president, Hawkeye Business Solutions, Jessica Rodriguez, Soriant Solutions

Lean Six Sigma, originally developed by Toyota to build highly reliable and consistent cars (lean) with powerful statistical tools to understand and improve business processes (Six Sigma), is far from just another fad improvement methodology. The dedicated team of dietitians, nurses, physicians and nutrition assistants at Mt. Washington Pediatric Hospital in Baltimore, Maryland, used a lean Six Sigma approach known as a Kaizen Event or Rapid Improvement Event to improve both the safety of its patients and the efficiency of its staff.

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