Measures
of Success: React Less, Lead Better, Improve More
Presenter: Mark Graban, president, Constancy Inc.
The metric has gone
up since last month – should we celebrate? Does that mean we have a trend and
we’re on the right track? Oh no, that metric is down and is now worse than our
goal – should we react and look for a root cause? The answers to those
questions could be yes, no, or maybe.
In this webinar, Mark Graban will explain how a method
called “Process Behavior Charts” can help us in our improvement work and the
ongoing management of our healthcare organization. Process Behavior Charts also
help us answer the questions posed above.
If you attended Professor Don Wheeler’s keynote at SHS a few
years back, you learned a bit about these methods. This webinar will share
healthcare examples and a deeper dive into this simple, yet powerful,
methodology.
Graban will also give a preview of his upcoming
Society for Health Systems Process Improvement Conference keynote talk, where
he will explore answers to the question of “Why don’t best practices get
embraced more quickly, more widely?”
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