From Efficiency to Safety: The Role of Human Factors in Healthcare

Presenter: Vicki R. Lewis, Ph.D., associate director of the National Center for Human Factors in Healthcare at MedStar Health

Process improvement efforts do much to enhance the care provider and patient experience in the healthcare system. In this presentation, Vicki Lewis will discuss the safety science of human factors engineering and her thoughts on why the marriage of human factors engineering with industrial engineering process improvement strategies are our best hope for transformational change in patient safety. Using examples from health IT, medical devices, and healthcare facility design, Lewis will demonstrate the potential for taking patient and provider safety to the next level. Practical tips for approaching safety challenges with this lens will be provided.

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