Process Mapping

0.6 CEUs


IISE and MoreSteam are pleased to present this online course.

The purpose of this course is to introduce a collection of tools which can be used to create visual maps of the process - pictures of the system. There are many different mapping formats, each with different perspectives and objectives. Their use may vary from project to project and within any given project, depending on the situation, so understanding each of them allows for more effective communication of process information. This course focuses on critical process questions like:

  • Where does the process start?
  • Where does it end?
  • Who is involved?
  • What are the process steps?
  • What are the process inputs?
  • What methods are used?

What You Will Learn:

After completing this course, you should be able to DO the following:

  • Illustrate and measure the path of material or information flow using a spaghetti diagram.
  • Understand how customer expectations drive the process.
  • Understand the dynamics of customer expectations.
  • Use an affinity diagram to identify critical to quality characteristics (CTQ's or CTQC's).
  • Use a tree diagram to identify critical to quality characteristics (CTQ's or CTQC's).
  • Identify non-value-added operations and create a value added flow chart to communicate findings.

Course Outline

Click here to see an outline of the course: 


This course has no pre-requisites.

Additional Information on Registering for this Course

Note: This course is a collaboration between IISE and MoreSteam. The course will be delivered via MoreSteam’s innovative online learning platform and IISE members enjoy preferred pricing for this MoreSteam content. Please allow 1-2 business days to receive your course link from MoreSteam after completing your registration with IISE.

Registration Fee

Member: $335 Non-Member: $350