OVERVIEW:
Lean transformation requires an effective management system to support and sustain your improvement efforts and projects. Lean daily management (LDM) is key to any long lasting Lean transformation.
Many hospitals around the United States are starting to reap the benefits. Benefits such as a 25-30 percent increase in overall revenues, 15-20 percent increase in a patient satisfaction score, in addition to saving millions of dollars in supplies, labor and overtime costs.
UPON COMPLETION OF THIS COURSE, YOU WILL BE ABLE TO:
- Discuss the background, principles, methods and philosophy of lean/TPS and application to healthcare
- Explain how and why the best healthcare organizations are implementing LDM
- Express how patients can benefit from LDM
- Explain how LDM can engage and align front line staff
- Cascade goals from senior leadership to middle managers to front line staff
- Develop a working leadership huddle board
- Perform rounds effectively and drive daily problem solving with staff
- Identify how an LDM system ties back to overall strategy (Hoshin planning and LDM)
COURSE OUTLINE:
- Lean healthcare overview
- Building our Lean Daily Management system (build a Lean Daily Management board)
- Effective leadership rounding
- Driving daily problem solving
- Aligning huddle boards by service lines/value streams
- Learning how to huddle effectively
- Aligning huddle boards to strategy (Hoshin planning and Lean Daily Management)
- Improving throughput
- Quality, patient experience, labor management and staff engagement using huddle boards
- Deploying Lean Daily Management across your hospital and healthcare system