Overview:

Increasing requirements for cost control and operational efficiencies, decreasing reimbursements and the emergence of large healthcare systems are key factors in the healthcare industry’s growing need for improving performance. This course will address the differences between traditional industry and healthcare from an industrial engineering perspective and equip you with the information and tools you need to be successful as an ISE in healthcare.

What You Will Learn:

• Analyze the organizational structure of health systems, current and expected industry trends and the politics of the healthcare workplace
• Evaluate system constraints that impact true optimization
• Identify the impact of reimbursements, finances, community relations and government on healthcare decision making
• Justify the use of management engineering in your organization 

Course Content

• Healthcare Industry
  • Challenges and Opportunities
    - Cost
    - Access
    - Quality
  • Organization and Structure
    - Types of organizations
    - Industry Trends
    - Changing Focus
  • Integrated Healthcare Delivery Network
  • Decision Makers
    - Boards
    - Executives
    - Medical Staff
  • Expectations and Performance Standards
• Measurement
  • Market Effectiveness
  • Consumer Relations
  • Revenue Effectiveness
  • Operational Effectiveness
  • Clinical Effectiveness
• Complexities of Healthcare
  • Systems
  • Staff
  • Regulatory Agencies
  • Patients
• Flow within Healthcare
• IE in Healthcare
  • History
  • Current Status
  • Organizations
  • Titles
   
• Skillset
  • Finance
  • Care
  • Materials
  • Scheduling
  • Support
  • Administration
  • Records
  • Quality
  • Safety
   
• Interpersonal Skills
• Stimulus ofr Change
• The IE in the Hospital
  • Productivity Management
  • Labor Management
  • Budgeting and Forecasting
  • Benchmarking
  • Reporting
  • Decision Support
  • Performance Improvement
    - Lean
         - Value Stream
         - Waste
    - Six Sigma
         - Variation
         - Continuous Improvement
    - Lean Six Sigma
    - PDCA
    - Typical Projects
  • Levels of Change
    - Execution
    - Process
    - Operations
  • Tookit
    - Process mapping
    - Cause Effect Diagrams
    - Histograms
    - Control Charts and Variation
    - Simulation
  • Information Technology
  • Project Management
   
• Case Studies
  • Key steps to success
  • Physician Participation
  • Leading to Change
  • IT Supporting Activities
  • Lessons Learned