SHS Board of Directors

President 2026-2027

Cody Hall

Cody Hall is the Systems Director of Process Excellence at Davis Health Systems, a member of Vandalia Health in Elkins, WV. He received his B.S. in Industrial and Management Systems Engineering and his master’s degree in healthcare business administration, from West Virginia University. Cody has been an active member of SHS since 2014, and has served on many committees, including last year’s Conference Chair.

Past President 2026-2027

Valerie Boelman

Valerie Boelman is the Vice President of Enterprise Enablement and Chief of Staff at Premier Inc. At Premier, Valerie is responsible for the development and deployment of strategic initiatives, including the artificial intelligence and process automation program for the Continuum of Care division. Valerie began working in healthcare fifteen years ago at UnityPoint Health – Des Moines, most recently serving as the organization’s Assistant Vice President of Process Improvement and Quality. She has also taught Lean Six Sigma and Innovation in Healthcare as an adjunct instructor at Nebraska Health System and Drake University. She is a Society for Health Systems Diplomate.

President-Elect 2026-2027

Jennifer Percival

Jennifer Percival is the Dean of the Schmidthorst College of Business at Bowling Green State University. She received her B.Math (operations research) and Ph.D. (management sciences) from the University of Waterloo. Her research focuses on the effective integration of technology in organizational processes in higher education and healthcare.

Director 2024-2027

Shay Bergmann

Shay Bergmann is a Technical Manager in the Strategy Department at Mayo Clinic, leading teams of engineers to tackle healthcare's most pressing challenges. They are proud to hold a BS and MS in Industrial & Systems Engineering from Northern Illinois University.

Shay currently serves as HSPI Networking and Activities Conference Chair. They also served as the SHS Education Chair from 2020-2023.

Director 2024-2027

Avi Fishman

Avi is the Director of Capacity Improvement and Data Analytics at Baptist Health South Florida in Miami. He has held several leadership positions in healthcare administration over the years. He was at the Memorial Healthcare System (South Florida) from 2013 through 2024 and served as their Senior Director of Process Improvement. Prior to that he was a Quality & Patient Safety Black Belt as well as a Financial Operations Black Belt at NewYork-Presbyterian Hospital for 7 years. He has served SHS as a mentor to Students and Young Professionals (2020-2025) as well as on the HSPI Conference Marketing committee (2022-2024).

Director 2025-2028

Ali Anderson

Ali Anderson is a senior internal improvement consultant, in the Department of Quality and Outcomes Management at the Shepherd Center located in Atlanta, GA. Ali received her B.S. in Industrial Engineering from the Georgia Institute of Technology. She has been an active member of SHS since 2021. Ali has served on many SHS committees and served as the 2025 HSPI Conference Chair.

Director 2025-2028

Steven Crowley

Steven Crowley is a Principal Business Analyst at the Mayo Clinic in Rochester, MN. He received both his B.S. and his master’s degree in industrial engineering from the University of Wisconsin-Madison. He has been an active member of SHS since 2022. Steven served as the 2023 Curriculum Chair, and the 2022 Curriculum Co-Chair. Steven served as the HSPI Conference Committee - Intensives Chair in 2024 and 2025.

Director 2026-2029

Shernette Kydd

Shernette Kydd is the Assistant Vice President of System Effectiveness for Cook Children's Health Care System in the greater Dallas-Fort Worth, Texas, area. Kydd has experience in both hospital and academic settings, has served as a Baldrige Examiner, an IISE chapter president, on the HSPI Conference Committee and presented multiple times at HSPI.

Director 2026-2029

Jacquie Maupin

Jacquie Maupin is Improvement Systems Program Lead for Orlando Health in Central Florida and has 20 years of operations management experience in healthcare, industry and journalism. She has served as chair of the SHS Education Committee, on the HSPI Conference Committee, has presented the conference and was 2024 winner of the Vinod Sahney Award.