Using Value Added Analysis to Improve an Emergency Department

Presenters: Claire Bond, process improvement coordinator, UMass Memorial Healthcare and Lori Pelletier, Ph.D., director of performance improvement, UMass Memorial Healthcare 

This webinar will focus on a new methodology for the identification of wastes and opportunities for balancing the non-value added but mandatory tasks across roles. The webinar will preview a concurrent session presentation at the upcoming 2013 Healthcare Systems Process Improvement Conference. General information about the conference will also be provided.

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