IISE Annual Conference & Expo 2016 | Best Paper Award for the ISERC EM Track sponsored by Oregon State University College of Engineering

The Best Paper Award for the ISERC EM Track recognizes excellence in research among regular track submissions. Top three EM track papers were identified by paper review committee.

1st Place: "Highlighting the Main Factors of Internet Banking via Multiple Criteria Decision Analysis" (Musa Demirtas, Nima Ahmadi [Western New England University] and Mohammad Dehghanimohammadabadi [Northeastern University])

The rapid development of technology has emerged a novel banking service called internet banking or e-banking. Since E-banking enable customers to communicate with their banks and bank accounts via internet, a wide range of services can be provided to customers. These capabilities turn the E-banking as one the crucial factors for competitive success in banking. Therefore, banks are increasingly investing on customer-centric analytical tools in order to investigate the better client buying and channel usage patterns, which can help to build and improve customer relationship ("Trends in Retail Banking Channels," n.d.). However, banks need to seek how to reduce costs while they are trying to improve customer demands and business success. Thus, banks aim to focus on customer-centric factors and at the same time, cost-centric factors to survive in this competitive business world. The purpose of this research is to identify the main E-banking aspects which can influence the customer satisfaction positively and reduce costs. These factors are derived from the literature, and are analyzed via a hybrid AHP-TOPSIS method in order to highlight the crucial criteria of E-banking.

Final Paper: Click here to download

2nd Place: "A Mahalanobis Distance-based Project Selection and Multi-Choice Classification Methodology" (Abdelaziz Saud Alkabaa and Alberto Farcia-Diaz, University of Tennessee-Knoxville)

An important decision process in all State Departments of Transportation addresses the selection of construction, rehabilitation and maintenance projects for funding, given an available budget and other limited resources for a specified planning period. One major objective to be achieved is the maximization of the dollar value of the benefits derived for the traveling public from the selected projects. Typically projects are either developed in house or  outsourced to one of several private contractors available. In order to assign each of a group of projects to at most one of the options, the Mahalanobis distance will be used as the classification criterion. The allocation process is represented by means of two binary integer programming formulations. The first formulation maximizes the dollar value of benefits while making sure that projects are allocated to the best fitting option consistent with available funds and in-house manpower levels. The second model allocates projects to the most fitting options subject to available budget and in-house manpower levels. The solution methodology is based on branch-and-bound strategies. In particular, novel strategies for branching variables and node selection are proposed to improve the efficiency of the solution procedure, as supported by preliminary numerical results shown and discussed in this article.

Final Paper: Click here to download

3rd Place: "Designing Snake Robotic Endoscope by Overlapping Processes" (Dingu Zhang and Nadia Bhuiyan, Concordia University)

IISE Annual Conference & Expo 2016 | SEMS Student Paper Competition sponsored by Missouri Science & Technology University and the University of Arkansas

The sixth annual SEMS Student Paper Competition recognized highly qualified undergraduate and graduate students from the IISE with diverse academic experiences. This year's top-three winners and their abstracts are given below:

1st Place: "Identification of External Design Preferences in Autonomous Vehicles" (Shuchisnigdha Deb, Brandon Warner, Sushil Poudel and Suyogya Bhandari, Mississippi State University)

The objectives of this research are to inform the manufacturers of autonomous vehicles and similar in-vehicle technologies of the receptivity of the general public towards these technologies. This study also proposed external design features in autonomous vehicles which could increase public's receptivity. An observational study was conducted to understand pedestrian traffic behavior in crosswalks. A survey was administered to collect demographic information and measure pedestrians’ trust level toward autonomous vehicles. Some prospective features were presented to the survey-takers to rate and ideas for additional potential features were collected. The trust measures evaluated the mostly neutral responses to pedestrian confidence level in autonomous vehicles. Males were found to be more positive toward accepting this new technology than females. In addition, the more frequent crossroad-walkers expressed more concern about the installation of appropriate technology in autonomous vehicles to detect pedestrians correctly on road. The ratings provided by the survey takers suggested that visual warning features are preferred over audible signals by the pedestrians. 

Final Paper: Click here to download 

2nd Place: "Bibliometric Analysis of Research Design Characteristics in Engineering Management Research" (Heather Keathley, Fernando Gonzalez Aleu, Kyra Vila, Kai Ye, Andrew Bean, and Tianxiang Chen, Virginia Tech)

While some research suggests that engineering management has been developing both as an area of academic research and as a profession, there are few empirical investigations presented in the literature to support this assertion. To evaluate the development of this area, the published literature was analyzed using bibliometric analyses. The Engineering Management Journal was chosen as a representative journal for this research area and the last 10 years of publications, consisting of 227 papers, were included in the study to gain a clear understanding of how the field has developed in recent years. This paper presents the results of the portion of the analysis that is focused on the research design characteristics including the methodologies and approaches used in the studies. The analysis provides insight into how the field has developed as well as opportunities for further advancement of engineering management research. 

Final Paper: Click here to download 

3rd Place: "Highlighting the Main Factors of Internet Banking via Multiple Criteria Decision Analysis" (Musa Demirtas, Nima Ahmadi [Western New England University] and Mohammad Dehghanimohammadabadi [Northeastern University])

The rapid development of technology has emerged a novel banking service called internet banking or e-banking. Since E-banking enable customers to communicate with their banks and bank accounts via internet, a wide range of services can be provided to customers. These capabilities turn the E-banking as one the crucial factors for competitive success in banking. Therefore, banks are increasingly investing on customer-centric analytical tools in order to investigate the better client buying and channel usage patterns, which can help to build and improve customer relationship (“Trends in Retail Banking Channels,” n.d.). However, banks need to seek how to reduce costs while they are trying to improve customer demands and business success. Thus, banks aim to focus on customer-centric factors and at the same time, cost-centric factors to survive in this competitive business world. The purpose of this research is to identify the main E-banking aspects which can influence the customer satisfaction positively and reduce costs. These factors are derived from the literature, and are analyzed via a hybrid AHP-TOPSIS method in order to highlight the crucial criteria of E-banking

Final Paper: Click here to download 

SEMS Student Initiatives Chair: Cecilia Martinez, Ph.D., Assistant Professor of Engineering Management, Clarkson University.

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