Keynote Speakers

Prepare to be inspired and informed by our lineup of distinguished keynote speakers. These thought leaders in healthcare systems and process improvement will share cutting-edge insights, innovative solutions, and transformative ideas. Whether you're a seasoned professional or new to the field, our keynotes will offer valuable perspectives to enrich your understanding and practice.

Greg Jacobson

Greg Jacobson

CEO and co-founder

Greg Jacobson is the CEO and co-founder of KaiNexus. Greg graduated from Washington University in St. Louis in 1997 with a bachelor's degree in biology and attended Baylor College of Medicine from 1997 to 2001. From 2001 to 2004, he completed a residency in emergency medicine at Vanderbilt University Medical Center, where he stayed on as faculty.

While at Vanderbilt, he observed and researched operational inefficiencies and unrealized improvement opportunities that led to the founding of KaiNexus in 2009.

Jacobson is co-author of Kaizen: A Method of Process Improvement in the Emergency Department, published in Academic Emergency Medicine.

Outside of KaiNexus, you can find Jacobson still working a few shifts in the ER every month, spending time with his wife, daughter, and two labs, and strumming his guitar.

David Reid

David Reid, P.E.

Director, Production Design

David Reid, P.E. leads a team of industrial and Lean engineers who innovate and improve processes at Chick-fil-A. He has a bachelor’s degree in mechanical engineering from Georgia Tech but found his passion for industrial engineering at Michelin Tire Corp.

Reid is a business-minded IE manager with the heart of a teacher and a passion for process improvement. He loves to spark the same passion in the next generation of leaders. He is available to teach introductory to advanced Lean and IE training for all levels of organizations.

His blog can be found at and he welcomes new connections via LinkedIn