Health systems leaders gather in Louisville to discuss innovative solutions

NORCROSS, Ga. – Jan. 30, 2023 – Healthcare process innovation from patient check-in to checkout will be the focus at the Healthcare Systems Process Improvement Conference (HSPI), Feb. 15-17 at the Kentucky International Convention Center in Louisville, Kentucky.

Presented by the Society for Health Systems of the Institute of Industrial & Systems Engineers, the HSPI 2023 conference will include a new series of presentations known as “Intensives.” These sessions will offer deep dives on topical subjects from a handful of improvement experts.

“These are set to be engaging sessions. They’re not meant to be one-directional information sharing but more engagement, rolling up your sleeves and collaborating, having a discussion around a book club,” said HSPI Conference Committee Chair Ashley Benedict, Ph.D., UF Health, Saint Petersburg, Florida, in an episode of Problem Solved: The IISE Podcast.

The Intensives cover “Design Thinking in Healthcare,” “Health AI & Innovation,” “Path to Process Improvement,” “Resume Review,” “Using Two-Dimensional Gap-Analysis to Facilitate Effective, Efficient Initiatives,” and ponder “What is the Theory of Constraints and How Can It Be Used to Improve Patient Flow?”

Other program highlights include a facility tour at UPS Worldport and ample time to network – at a student reception, speed networking and welcome reception, a networking lunch and vendor reception, and breaks for exhibit hall gatherings each day. Keynote presentations feature Chief Medical Officer Jody Crane, M.D., of TeamHealth, Richmond, Virginia, Stacy Cassio, founder and CEO of the Pink Mentor Network, Charlotte, North Carolina, and a lunch panel with the Louisville Healthcare CEO Council.

“I can’t believe how much we’re jamming into three days,” Benedict said.

To learn more about Louisville – home of the Kentucky Derby, the Bourbon Trail, Muhammad Ali and incoming president Elizabeth Gentry of the Society for Health Systems – check out a sample of places to visit in Gentry’s hometown at

Go to to learn more about the HSPI conference and register in advance or on-site at the Kentucky International Convention Center.

About IISE: The Institute of Industrial and Systems Engineers is the world’s largest professional society dedicated solely to the support of the industrial engineering profession and individuals involved with improving quality and productivity. Founded in 1948, IISE is an international, nonprofit association that provides knowledge, training, networking opportunities and recognition to enhance the skills and effectiveness of its members, customers and the profession. For more information about IISE, visit and to learn more about the Society for Health Systems, go to