ISE & IM Magazine References

March 2022 (Volume 54, No. 3)

Ergonomic engineering solutions for airport baggage handling
By Ben Zavitz and Ming-Lun Lu

Bern SH, Brauer C, Møller KL, et al. Baggage handler seniority and musculoskeletal symptoms: is heavy lifting in awkward positions associated with the risk of pain?. BMJ Open 2013;3:e004055. doi:10.1136/bmjopen-2013- 004055.

Brauer C, Mikkelsen S, Pedersen EB, Møller K, Simonsen EB, Koblauch H, Alkjaer T, Helweg-Larsen K, Thygesen LC (2019). Occupational lifting predicts hospital admission due to low back pain in a cohort of airport baggage handlers. International Archives of Occupational and Environmental Health.

Dale AM, Jaegers L, Welch L, Barnidge E, Weaver N and Evanoff B (2017). Facilitators & Barriers to the Adoption of Ergonomic Solutions in Construction. American Journal of Industrial Medicine, 60(3): 295-305.

Dell G. (1998). Survey of Airline Baggage Handlers Suggests Methods to Prevent Back Injuries, Airport Operations, 24, No 5.

Dell G (1997), “The Causes And Prevention Of Baggage Handler Back Injuries: A Survey Of Airline Safety Professionals”, Safety Science Monitor (Internet) Journal, Vol. 1 No. 3, October 1997, http//, Melbourne.

DorsaVi (2017). ViSafe Comparative Assessment Cast Study, Heathrow Airport. Dorsavi company website publication.

Goggins, R., Spielholz, P. and Nothstein, G. (2008). Estimating the effectiveness of ergonomic interventions through case studies: implications for predictive cost-benefit analysis. Journal of Safety Research, Volume 39, Issue 3, 339-344.

Koblauch H (2015). Low back load in airport baggage handlers. PhD thesis, University of Copehnhagen, Faculty of Health and Medical Sciences.

Lu M, Dufour JS., Weston EB., Marras WS (2018). Effectiveness of a vacuum lifting system in reducing spinal load during airline baggage handling. Applied Ergonomics, 70, 247-252.

Mikkelsen S, Brauer C, Pedersen EB, Alkjaer T, Koblauch H, Simonsen EB, Helweg-Larsen K, Thygesen LC (2016) A cohort study on meniscal lesions among airport baggage handlers. PLoS One 11:e0157336

Oxley L, Riley D, Rapley S, (2009). Musculoskeletal Ill-health Risks for Airport Baggage Handlers. Health and Safety Executive Report RR675.

Tafazzol A, Aref S., Mardani M., Haddad O and Parniapour M (2016). Epidemiological and biomechanical evaluation of airline baggage handling. International Journal of Occupational Safety and Ergonomics. 22 (2): 218-227.

Thygesen LC, Mikkelsen S, Pedersen EB, Moller KL, Alkjaer T, Koblauch H, Simonsen EB, Moller SP, Brauer C (2016). Subacromial shoulder disorders among baggage handlers: an observational cohort study. Int Arch Occup Environ Health 89:867–876

Weinstein MG, Hecker SF, Hess JA, Kincl L. A roadmap to diffuse ergonomic innovations in the construction industry: There is nothing so practical as a good theory. Int J Occup Environ Health. 2007;13:46–55

Welch LS, Russell D, Weinstock D, Betit E (2015). Best practices for health and safety technology transfer in construction. Am J Ind Med. 2015;58:849–857.

Zavitz B (2019), Hands Off My Luggage: Biomechanical, Physiological and Productivity Evaluation of a Baggage Lift Assist Device. Applied Ergonomics Conference, New Orleans, LA.

Zavitz B (2019b). Ergonomic Evaluation of Baggage Handling System. Unpublished Internal Company Report. Ergo Human Performance LLC.

Zavitz B (2020). Utilization of Smart and Wearable Technology to Evaluate the Impact of Ergonomic Solutions. Applied Ergonomics Conference (virtual).

April 2022 (Volume 54, No. 4)

The genealogy of Quality 4.0
By Jiju Antony, Shreeranga Bhat, Raja Jayaraman, Michael Sony and Ronald Snee

Antony, J. (2020), “Quality 4.0: Taking quality to its next level”, ISE Magazine, Vol. 52 No. 6, pp. 46-47. Antony, J., McDermott, O. and Sony, M. (2021), "Quality 4.0 conceptualisation and theoretical understanding: a global exploratory qualitative study", The TQM Journal (accepted for publication),

ASQ (2021), "Quality Glossary", Quality resources. Available at: (Accessed 1 Nov 2021).

Chen, C.H. and Chou, C.Y. (2020), “The integrated quality control model with product inspection and process improvement”, Quality Technology & Quantitative Management, Vol. 17 No. 6, pp. pp. 646–660.

Dean Jr, J. W. and Bowen, D. E. (1994), "Management theory and total quality: improving research and practice through theory development," The Academy of Management Review, Vol. 19 No. 3, pp. 392–418.

Escobar, C.A., McGovern, M.E. and Morales-Menendez, R. (2021), “Quality 4.0: a review of big data challenges in manufacturing”, Journal of Intelligent Manufacturing, Vol. 32, pp. 2319–2334.

Hyun Park, S., Seon Shin W., Hyun Park, Y., and Lee, Y., "Building a new culture for quality management in the era of the Fourth Industrial Revolution," Total Quality Management and Bussiness Excellence, Vol. 28 No. 9–10, pp. 934–945.

Ishikawa, K. (1985), What is Total Quality Control? Prentice-Hall, New Jersey.

Johnson, N. L., Kotz, S. and Wu, X. (2020), Inspection errors for attributes in quality control, CRC Press, NY.

Karapetrovic, S. and Willborn, W. (2000), "Quality assurance and effectiveness of audit systems," International Journal of Quality & Reliability Management, Vol. 17 No. 6, pp. 679-703.

Kuhn, T. S. (1962) The Structure of Scientific Revolutions, 4th Edition, University of Chicago Press, Chicago , IL.

Martínez Fuentes, C., Balbastre Benavent, F., Escribá Moreno, M.A., González Cruz, T.F. and Pardo del Val, M. (2003), "ISO 9000‐based quality assurance approaches and their relationship with strategic analysis", International Journal of Quality & Reliability Management, Vol. 20 No. 6, pp. 664-690.

Nwankwo, S. (2000), "Quality assurance in small business organizations: myths and realities," International Journal of Quality & Reliability Management, Vol. 17 No. 1, pp. 82-99.

Sony, M. and Naik, S. (2019), "Ten Lessons for managers while implementing Industry 4.0," IEEE Engineering Management Review, Vol. 47 No. 2, pp. 45–52.

Sui Pheng, L. and Yeo, H.K.C. (1997), "ISO 9000 quality assurance in Singapore's construction industry: an update", Structural Survey, Vol. 15 No. 3, pp. 113-117.

Watson, Greg (2019), "The Ascent of Quality 4.0," Quality Progress., Vol. 52 No. 3, pp. 24–30.

May 2022 (Volume 54, No. 5)

“Supply chain myths – and why Lean was not the culprit” By Bublu Thakur-Weigold

Torbjörn Netland, “Just-in-time and the Covid pandemic”, Planet Lean, January 21, 2021, accessible at

Yossi Sheffi, “Pandemic Shortages Haven’t Shattered the Case for ‘Just-in-Time’ SupplyChains: Lean-inventory principles have come under fire during ongoing supply-chain strains, but the discipline, collaboration and agility behind the JIT strategy may be just what businesses need,” The Wall Street Journal, Jan. 20, 2022.

Yossi Sheffi, “The New (Ab) Normal: Reshaping Business and Supply Chain Strategy Beyond Covid-19.” MIT CTL Media, 2020.

“Global supply chains are still a source of strength, not weakness: Resilience comes not from autarky but from diverse sources of supply,” The Economist, April 3, 2021

Richard Baldwin and Rebecca Freeman, “Trade Conflict in the Age of Covid-19,” Vox CEPR Policy Portal, May 22, 2020, accessible at

Sebastien Miroudot, “Resilience versus robustness in global value chains: some policy implications,” ox CEPR Policy Portal, June 18, 2020, accessible at Åhlström, P., Danese, P., Hines, P., Netland, T.H., Powell, D., Shah, R., Thürer, M. and van Dun, D.H., 2021. “Is lean a theory? Viewpoints and outlook.” International Journal of Operations & Production Management.

June 2022 (Volume 54, No. 6)

Human-computer interface, deep learning and explainable AI
Chang S.Nam, et al

Acharya, J. N., Hani, A. J., Cheek, J., Thirumala, P., & Tsuchida, T. N. (2016). American clinical neurophysiology society guideline 2: guidelines for standard electrode position nomenclature. Neurodiagnostic Journal, 56(4), 245-252.

BBCI (2008), BCI Competition, Berlin Brain-Computer Interface team,

Lawhern, V. J., Solon, A. J., Waytowich, N. R., Gordon, S. M., Hung, C. P., & Lance, B. J. (2018). EEGNet: a compact convolutional neural network for EEG-based brain–computer interfaces. Journal of Neural Engineering, 15(5), 056013.

Neuralink (2021). Monkey MindPong, YouTube.

Roy, Y., Banville, H., Albuquerque, I., Gramfort, A., Falk, T. H., & Faubert, J. (2019). Deep learning-based electroencephalography analysis: a systematic review. Journal of Neural Engineering, 16(5), 051001.

Shah, V., Golmohammadi, M., Ziyabari, S., Von Weltin, E., Obeid, I., & Picone, J. (2017, December). Optimizing channel selection for seizure detection. In Proceedings of the 2017 IEEE Signal Processing in Medicine and Biology Symposium (SPMB) (pp. 1-5). IEEE.

A systems perspective on diverse teams
Paul Stanfield

Maznewski, “Understanding our Differences: Performance in Decision-Making with Diverse Members”, Human Relations, Vol. 47, No. 5, 1994.

Nichols, Edwin J. Philosophical aspects of cultural differences. Western Psychiatric Institute and Clinic, 1981.

July 2022 (Volume 54, No. 7)

The automotive semiconductor crisis and the way forward
Arnab Banerjee and John Moore (Accessed on 8/12/21)

David Simchi-Levi, 2020, Building Resilient Supply Chains Won’t Be Easy

Best practice of Lean construction tools in maintenance building projects
Mohsin Al Taie

Salem O, Solomon J, Genaidy A, Luegring M. Site implementation and assessment of lean construction techniques. Lean Constr J. 2005;2(2):1-21.

Ballard G, Tommelein I. Current Process Benchmark for the Last Planner System. Lean Constr J. 2016;13(1):57-89.

Khaleel T, Al-Zubaidy A. Major factors contributing to the construction waste generation in building projects of Iraq. MATEC Web Conf. 2018;162:1-7.

Khaleel T, Al-Zubaidy A. Major factors contributing to the construction waste generation in building projects of Iraq. MATEC Web Conf. 2018;162:1-7.

Alwi S, Hampson K, Mohamed S. Non Value-Adding Activities : a Comparative Study of Indonesian and. Iglc-10. Published online 2002:1-12.

Alhalafi MDM, Kang PS. A Critical Review of Lean Project Management and Its Application in Construction Project Management. 2017;8:1137-1142.

Ansah RH, Sorooshian S, Mustafa S Bin, Duvvuru G. Lean construction tools. Proc Int Conf Ind Eng Oper Manag. Published online 2016:784-793.

Gambetese J, Pestana C. Connection between Lean Design / Construction and Construction Worker Safety. CpwrCom. Published online 2014:1-40.

PMBOK. PROJECT MANAGEMENT INSTITUTE A Guide to the Project Management Body of Knowledge. Management. 2000;2004:2000.

Koskela L, Howell G. The theory of project management: Explanation to novel methods. Proc 10th Annu Conf Lean Constr. Published online 2002:1-11.

August 2022 (Volume 54, No. 8)

Using the right digital technologies for supply chain visibility
By Stephan M. Wagner and Christian Postel

Barratt, M., Oke, A. (2007). Antecedents of supply chain visibility in retail supply chains: A resource- based theory perspective. Journal of Operations Management, 25(6), 1217-1233.

Busse, C., Regelmann, A., Chithambaram, H., Wagner, S.M. (2017). Managerial perceptions of energy in logistics. International Journal of Physical Distribution & Logistics Management, 47 6), 447-471.

Schmidt, C.G., Klöckner, M., Wagner, S.M. (2021). Blockchain for supply chain traceability: Case examples for luxury goods, In: Voigt, K.-I., Müller, J. (eds.): Digital Business Models in Industrial Ecosystems: Lessons Learned From Industry 4.0 Across Europe, Cham: Springer, 187-197.

September 2022 (Volume 54, No. 9)

The future of leadership education
By Michael J. Provitera and Mostafa Sayyadi
Burns, J. M. (1978). Leadership. Harper & Row.

Taylor, M, de Guerre, D, Gavin, J, and Kass, R. (2002). Graduate leadership education for dynamic human systems. Management Learning, 33: 3, 349-370.

Connaughton, S. L., Lawrence, F. L., & Ruben, B. D. (2003). Leadership development as a systematic and multidisciplinary enterprise. Journal of Education for Business, 79(1), 46-51.

October 2022 (Volume 54, No. 10)

ISE October 2022 references

How to ease ergonomic strains during robot-assisted surgeries
By Michael Saujani

Armijo, P. R., Huang, C. K., High, R., Leon, M., Siu, K. C. & Oleynikoy, D. (2019). Ergonomics of minimally invasive surgery: An analysis of muscle effort and fatigue in the operating room between laparoscopic and robotic surgery. Surgical Endoscopy, 33, 3223-2331.

Franasiak J, Ko EM, Kidd J, Secord AA, Bell M, Boggess JF, Gehrig PA. Physical strain and urgent need for ergonomic training among gynecologic oncologists who perform minimally invasive surgery. Gynecol Oncol. 2012 Sep;126(3):437-42. doi: 10.1016/j.ygyno.2012.05.016. Epub 2012 May 18. PMID: 22613351.

Gould, G. (2019). The impact of robotics on safety and health. Compliance Health.

Hislop, J., Hensman, C., Isaksson, M., Tirosh, O. & McCormick, J. (2020). Self-reported prevalence of injury and discomfort experienced by surgeons performing traditional and robot-assisted laparoscopic surgery: A meta-analysis demonstrating the value of RALS for surgeons. Surgical Endoscopy, 34: 4741- 4753.

Industrial Robots and Robot Systems-Safety Requirements. ANSI/RIA R15.06-2012. Middlesworth, M. (2013). A short guide to leading and lagging indicators of safety performance. Ergonomics Plus.

Midwest Worker Center Ergonomic Training Project. Identifying and addressing ergonomic hazards workbook. OSHA. sh5_ErgonomicsWorkbook.pdf

The National Institute for Occupational Safety and Health (NIOSH). (n.d.). Centers for Disease Control and Prevention.

Occupational Safety and Health Act of 1970, Public Law No. 91-596, 84 Stat. 1590 (1970).

OSHA. (1987, September 21). Guidelines for robotics safety. United States Department of Labor.

Saujani, M. (2016). World-class safety culture applying the five pillars of safety. Professional Safety, 37- 41.

Saujani, M. (2016). How to cultivate a world-class safety culture actively engaging employees using the five pillars of safety. MKS Safety, LLC.

Saujani, M. & Adler, N. (2004). Safety at Fort Dearborn Co.: Transforming from ‘most wanted’ to best in class. Professional Safety, 25–31.

Task-based risk assessment methodology. RIA TR R15.306-2016.

Torres, K. (2006). Making a safety committee work for you. Occupational Hazards. U.S. Bureau of Labor Statistics. Injuries, illness, and fatalities. Retrieved June 29, 2021, from

van’t Hullenaar, C. D.P., Hermans, B. & Broeders, I. A. M. J. (2017). Ergonomic Assessment of the da Vinci Con robot-assisted surgery. Innovative Surgical Sciences, 2(2), 97-104.

Digital supply chain 4.0: The competitive advantage for enterprises By Ilhaam Omar, Raja Jayaraman, Jiju Antony, Khaled Salah, Guilherme Tortorella, Michael Sony and Mohammed Omar

Ageron, B., Bentahar, O., Gunasekaran, A., 2020. Digital supply chain: challenges and future directions, in: Supply Chain Forum: An International Journal, Taylor & Francis. pp. 133–138.

Alkahtani, M., Abidi, M.H., 2019. Supply chain 4.0: A shift in paradigm, in: Proceedings of the International Conference on Industrial Engineering and Operations Management, Pilsen, Czech Republic, pp. 23-26.

Bentaher, C., Rajaa, M., 2022. Supply chain management 4.0: A literature review and research framework. European Journal of Business and Management Research 7, 117–127.

Büyüközkan, G., Göçer, F., 2018. Digital supply chain: literature review and a proposed framework for future research. Computers in Industry 97, 157–177.

Nasiri, M., Ukko, J., Saunila, M., Rantala, T., 2020. Managing the digital supply chain: The role of smart technologies. Technovation 96, 102121.

Vailshery, L.S., 2021. Global iot and non-iot connections 2010- 2025. %20total%20installed%20bse%20of,that%20are%20expected%20in%202021.

Xu, J., 2014. Managing digital enterprise: ten essential topics. Springer.

Dinçsoy, M.O. (2020). Sustainable Development and Industry Revolutions. In: Çalıyurt, K. (eds) New Approaches to CSR, Sustainability and Accountability, Volume I. Accounting, Finance, Sustainability, Governance & Fraud: Theory and Application. Springer, Singapore.

Groumpos, Peter P. "A Critical Historical and Scientific Overview of all Industrial Revolutions." IFAC- PapersOnLine 54.13 (2021): 464-471.

Sharma, Ashwani, and Bikram Jit Singh. "Evolution of industrial revolutions: A review." International Journal of Innovative Technology and Exploring Engineering (IJITEE) 9.11 (2020): 66-73.

Ahsan, Syed Rifat, et al. "Digital Supply Chain Management Ecosystem Powered by Blockchain Technology." 2021 IEEE Asia-Pacific Conference on Computer Science and Data Engineering (CSDE). IEEE, 2021.

Omar, Ilhaam A., et al. "Automating procurement contracts in the healthcare supply chain using blockchain smart contracts." IEEE Access 9 (2021): 37397-37409.

Omar, Ilhaam A., et al. "Enhancing vendor managed inventory supply chain operations using blockchain smart contracts." IEEE Access 8 (2020): 182704-182719.

ESCAP, UN. "Inventory of smart road solutions in the context of COVID-19." (2021).

Industrial Management references September-October 2022

The essential leader By Susan O. Schall

Altman, Louisa. “Humanizing Workplace Relationships – People Aren’t Tasks.” Intentional Communication Consultants Blog, 2020.

Bush, Michael C. A Great Place to Work for All. Oakland, CA: Berrett-Koehler Publishers, Inc., 2018.

Collins, Jim. Good to Great: Why Some Companies Make the Leap and Others Don’t. New York: Harper Collins, 2001.

Emerson, Howard P., and Douglas C.E. Naehring. Origins of Industrial Engineering: The Early Years of a Profession. Norcross, GA: Industrial Engineering & Management Press, 1988.

Hsu, Andrea. “As the Pandemic Recedes, Millions of Works are Saying I Quit” NPR, June 24, 2021.

Jacobsen, Janet. “Six Sigma Saves Nearly $1 Billion, Key Customers and a Company,” ASQ, 2008,

Lencioni, Patrick. The Ideal Team Player: How to Recognize and Cultivate the Three Essential Virtues. San Francisco, CA: Jossey-Bass, 2016.

Lencioni, Patrick, The Five Dysfunctions of a Team: A Leadership Fable. Jossey-Bass, 2002.

Lencioni, Patrick, The Advantage: Why Organizational Health Trumps Everything Else in Business. Jossey-Bass, 2012.

Lencioni, Patrick. “Answering Question #5 – What Is Most Important Right Now?” CAPA Pro Webinar, 2021

Morgan, Kate. “The Great Resignation: How employers drove workers to quit and The Great Resignation and the Future of the Workplace.” Entrepreneur.

Parikh, Anil, Susan Schall, and Ron Snee, “Creative Thinking: Devising a Six Sigma Deployment When Top Management Is Not Initially on Board,” Six Sigma Forum Magazine, August 2014.

Reinicke, Carmen. “The Great Resignation is likely to continue, as 55% of Americans anticipate looking for a new job,” CNBC, August 25, 2021.

Rummler, Geary A. and Alan P. Brache. Improving Performance: How to Manage the White Space on the Organization Chart, 2nd Edition. San Francisco: Jossey-Bass Publishers, 1995.

Straw, Julie, Mark Scullard, Susie Kukkonnen, and Barry Davis The Work of Leaders: How Vision, Alignment and Execution Will Change the Way You Lead. San Francisco, Ca: John Wiley & Sons, 2013.

Schall, Susan O., “Your Opinion: Is Your Organization Healthy Enough for Six Sigma?” Six Sigma Forum Magazine, Vol 14, No. 4, August 2015, pp.26-29.

SOS Essential Leader Master Class, Transformational_Leader_Master_Class.pdf ( [16] Taylor, Kris. “I’m Surprised that We’re Surprised,” Transitions, Evergreen Leadership blog, October 27, 2021 (

November 2022 (Volume 54, No. 11)

ISE November 2022 references

Lean lends a helping hand in developing countries
By Andrew Parris


“Spreading Hope by Creating Wealth,” LeanFrontiers blog,

“Self-Creating Capital with help from Lean and the Free Market,” LeanFrontiers blog,

The Routledge Companion to Lean Management, edited By Torbjorn H. Netland, Daryl J. Powell, 2017

Introducing KAIZEN in Africa, JICA,

Kaizen Handbook, JICA, 2018,

The International Trade Centre,

“Making Work and the World a Better Place,” Andrew Parris, April 2019 ISE Magazine article,

“The Seven Habits of Process Improvement,” Andrew Parris, ASQ Lean & Six Sigma Review, scheduled May 2023

The Lean Turnaround, Art Smalley, McGraw Hill, 2013

“What Christian Leaders Can Learn from Lean,” Andrew Parris and Dr. Don Pope, Christian Business Review, 2020

2 Second Lean, Paul Akers, FastCap Press, 2014

Sustainable development in engineering education in Puerto Rico
By Circe E. Niezen and Alba J. Brugueras-Fabreeferences

Abdul Ghani, A. G. et al. (2022). Developing an interactive PBL environment via persuasive gamify elements: a scoping review. Research and Practice in Technology Enhanced Learning, 17(21).

Brugueras, A. J., & Niezen, C. E. (2020). Hacia un nuevo currículo sostenible en ingeniería industrial, economía y negocios: Aprendizaje basado en proyectos. Presented at 2020 Congreso Universidad Desarrollo Sostenible in Havana, Cuba, February 2020.

Clark, K. R. (2022). Education for Sustainable Development, curriculum reform and implications for teacher education in a small island developing state. Discourse and Communication for Sustainable Education,13(1), 145-153.

Cutter, S. L., et al. (2008). A place-based model for understanding community resilience to natural disasters. Global Environmental Change, 18(4), 598-606.

Guerra, A. (2017). Integration of sustainability in engineering education Why is PBL an answer? International Journal of Sustainability in Higher Education,18(3), 436-454.

Joint SDG Fund (n.d.). Goal 4: Quality Education.

Lloréns-Vélez, E. (2018, December 5). Puerto Rico Planning Board: Hurricane Maria had an economic impact of $43 billion. Caribbean Business.

Masters, J. (2017, November 22). Hurricane Maria damage estimate of $102 billion surpassed only by Katrina. Weather Underground.

Niezen, C. E., & Brugueras, A. J. (2022).. Sustainable development in Engineering teaching: Challenges during the covid-19 pandemic in Puerto Rico. Presented at IISE Annual Conference and Expo 2022, May 21-24, 2022, Seattle, USA.

Nikolić, V. M., & Vukić, T.M. (2021), Sustainable Development as a challenge of engineering education. Thermal Science, 25(3A), 1921-1933.

Pérez-Medina, E. (2018). Aprendizaje basado en proyecto: Una metodología de enseñanza del Siglo XXI. PVC Higher Education Services, 16-18.

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The Global Goals for Sustainable Development (n.d.). The 17 goals [web page].

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February 2023 (Volume 55, No. 2)

ISE February 2023 references

Another step forward for climate action
By Nabil Nasr
Masood, E., Tollefsen, J., & Irwin, A. (2022). COP27 climate talks: what succeeded, what failed and what’s next. Nature, 612, 16-17. doi:

Leading change in healthcare By Jeff Bean, Shay Bergmann, Jann Gao, Bethlyn Gerard, Wyatt Hockmeyer, Adam McKillop, Matt Vogl and Colin West

Androus, A.B. (2022, August 5). The (Not so) Great Escape: Why New Nurses are Leaving the Profession.

Baloh J, Zhu X, Ward MM. (2018). Implementing team huddles in small rural hospitals: how does the Kotter model of change apply? J Nurs Manag. 26(5):571-578.

Bannow, T., & Christ, G. (2021). A matter of supply and demand: Healthcare providers face high costs, demand for agency staff as COVID-19 rages. Modern Healthcare, 51(4), 14.

Bernstein, R. (2016, July 26). The Mind and Mental Health: How Stress Affects the Brain. Touro University WorldWide.

Boston-Fleischhauer, C. (2022). Reversing the Great Resignation in Nursing: More Things to Consider. JONA: The Journal of Nursing Administration, 52(6), 324–326.

Bouckenooghe D, Schwarz GM, Minbashian A. (2015). Herscovitch and Meyer's three-component model of commitment to change: meta-analytic findings. Eur J Work Organ Psychol. 24(4):578-595. doi:10.1080/1359432X.2014.963059

Bousquet J, Hellings PW, Agache I, et al. Allergic Rhinitis and its Impact on Asthma (ARIA) Phase 4 (2018): change management in allergic rhinitis and asthma multimorbidity using mobile technology. J Allergy Clin Immunol. 2019;143(3):864-879.

Bureau of Labor Statistics, U.S. Department of Labor. (2022, September 8). Occupational Outlook Handbook, Health Information Technologists and Medical Registrars.

Bureau of Labor Statistics, U.S. Department of Labor. (2022, April 27). The Economics Daily, Registered nurses made up 30 percent of hospital employment in May 2019.

Comite, U. (2020). From Health Care Services to Healthcare Profiling within the COVID-19 Emergency: The Role of the Health Quality Impact Assessment inside the Local Health Unit. European Research Studies, 23(3), 475–507.

Coulter, M. (2022, July 19). The Internal Talent Marketplace: Why you best talent is already working for you. Talent Canada.

Cryer, B., Childre, D. (2000). From Chaos to Coherence. United States: Planetary.
Densen P. (2011). Challenges and opportunities facing medical education. Transactions of the American Clinical and Climatological Association, 122, 48–58.

Dyrbye, L. N., Major-Elechi, B., Hays, J. T., Fraser, C. H., Buskirk, S. J., & West, C. P. (2020). Relationship Between Organizational Leadership and Health Care Employee Burnout and Satisfaction. Mayo Clinic Proceedings, 95(4), 698–708.

Dyrbye, L. N., Major-Elechi, B., Hays, J. T., Fraser, C. H., Buskirk, S. J., & West, C. P. (2021). Physicians' Ratings of their Supervisor's Leadership Behaviors and Their Subsequent Burnout and Satisfaction: A Longitudinal Study. Mayo Clinic Proceedings, 96(10), 2598–2605.

Elsbach KD, Stigliani I. (2018). Design thinking and organizational culture: a review and framework for future research. J Manage. 44 (6):2274-2306.

Figueroa CA, Harrison R, Chauhan A, Meyer L. (2019). Priorities and challenges for health leadership and workforce management globally: a rapid review. BMC Health Serv Res. 19(1):239. doi:10.1186/sl2913-019-4080-7

Foreman, D. (2020, April 23). Culture eats strategy for breakfast. The Management Centre.

Glaser, R. (2005, January). Stress-associated immune dysregulation and its importance for human health: a personal history of psychoneuroimmunology. Brain Behavior Immunology, 19(1), 3-11. doi: 10.1016/j.bbi.2004.06.003. PMID: 15581732.

Harrison, R., Chauhan, A., Minbashian, A., McMullan, R., & Schwarz, G. (2022). Is Gaining Affective Commitment the Missing Strategy for Successful Change Management in Healthcare? Journal of Healthcare Leadership, 14, 1–4.

Harrison, R., Fischer, S., Walpola, R. L., Chauhan, A., Babalola, T., Mears, S., & Le-Dao, H. (2021). Where Do Models for Change Management, Improvement and Implementation Meet? A Systematic Review of the Applications of Change Management Models in Healthcare. Journal of Healthcare Leadership, 13, 85–108.

Herscovitch L, Meyer JR. (2002). Commitment to organizational change: extension of a three-component model. J Appl Psychol. 87(3):474-487. doi: 10.1037/0021-9010.87.3.474

Jedlicka, J. (2019, September 6). What’s the real cost of burnout in healthcare workforce?

Kuokkanen, L., Suominen, T., Rankinen, S., Kukkurainen, M. L., Savikko, N., & Doran, D. (2007). Organizational change and work-related empowerment. Journal of Nursing Management,15(5), 500–507.

Leiter, M. P. & Maslach, C. (1999). Six areas of worklife: a model of the organizational context of burnout. Journal of Health and Human Services Administration, 21(4), 472-498. Meager, O. (2022, July 12). The Difference Between a Talent Marketplace and Opportunity Marketplace. Association for Talent Development (ATD).

Medawar, P. (n.d.). Peter Medawar Quotes (Author of Advice To A Young Scientist). Goodreads.

NSI Nursing Solutions. (2022). 2022 NSI National Health Care Retention & RN Staffing Report.

Oliver D. (2021). When organisations' behaviours betray their value statements. BMJ. 374:n2164.

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Determining the causes of surgical teams’ burnout
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Six Visual Models for System Thinking
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March 2023 (Volume 55, No. 3)

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The role of ergonomics in business resilience
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April 2023 (Volume 55, No. 4)

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Reflections on sustainability education in engineering
By Andrea Sosa-Luviano, Ricardo Thierry-Aguilera, Ernesto Pacheco-Velazquez and Roberto Palacios-Rodriguez

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May 2023 (Volume 55, No. 5)

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Sustainable manufacturing strategies
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June 2023 (Volume 55, No. 6)

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Industrial Management May-June

The art of supplier negotiations in today’s complex digital age
By Saraj Gupta

Radio Spectrum 3G Auctions -

A New Way to Buy -

8 Digital Transformation Trends in Procurement -

What is Blockchain Analytics, and How Does It Work? -

Top 12 Use Cases of RPA in Procurement Process in 2023 -

The intersection of smart AI Bots and Robotic Process Automation -

How Walmart Automated Supplier Negotiations -

ChatGPT in Procurement – Revolutionizing the Norm -

September 2023 (Volume 55, No. 9)

Relaunching Lean Six Sigma and the use of action research
By Tres Bishop

Alliger, G.M., Cerasoli, C.P., Tannenbaum, S.I., & Vessey, W.B. (2015). “Team resilience: How teams flourish under pressure,” Organizational Dynamics, 44(3), 176-184.

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Gucciardi, D.F., Crane, M., Ntoumanis, N., Parker, S.K., Thøgersen-Ntoumani, C., Ducker, K.J., Peeling, P., Chapman, M.T., Quested, E., & Temby, P. (2018). “The emergence of team resilience: A multilevel conceptual model of facilitating factors.” Journal of Occupational and Organizational Psychology, 91(4), 729-768.

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How IE can exploit advances in systems engineeering, AI
By Azad M. Madni and Soundar Kumara

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October 2023 (Volume 55, No. 10)

Tackling crime as a systems problem: Opportunities and challenges
By Ibrahim Raji and Ali E. Abbas

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Zellner, M., Abbas, A.E, Budescu, D.V., & Galstyan, A. (2021). A survey of human judgement and quantitative forecasting methods. R. Soc. Open Sci. 8: 201187.

Ibrahim, R., & Abbas, A.E., (2023). Impact of National Indicators on Crime Prediction using Machine Learning Models. In Proceedings of the 2023 IISE Annual Conference.

Abbas, A. (2018). Foundations of Multiattribute Utility. Cambridge: Cambridge University Press. doi:10.1017/9781316596739 35-45

Fletcher K.C., Abbas A.E., A Value Measure for Public-Sector Enterprise Risk Management: A TSA Case Study. Risk Anal. 2018 May;38(5):991-1008. doi: 10.1111/risa.12932. Epub 2017 Oct 30. PMID: 29084366.

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The future of EHS: Holistic safety and wellness
By Kevin Lombardo

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November 2023 (Volume 55, No. 11)

Measuring disaster preparation in Puerto Rico
By Yesenia Cruz Cantillo, Carlos González Oquendo and Cristian Solano Payares

The Conversation, “More than 60% of Puerto Ricans seeking FEMA aid after Hurricane Maria had their applications denied – will the agency approve more this time?” October 26, 2022, maria-had-their-applications-denied-will-the-agency-approve-more-this-time-192383 hurricane-maria-had-their-applications-denied-will-agency-approve-more-time/378979/

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“Quantifying inequities in US federal response to hurricane disaster in Texas and Florida compared with Puerto Rico,” Charley Willison, Phillip M. Singer, Melissa S Creary and Scott L. Greer, BMJ Global Health, January 2019.

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Driverless (but not human-less) vehicle systems
By Leah Kaplan, Zoe Szajnfarber and John Paul Helveston

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January 2024 (Volume 56, No. 1)

What managers need to know about quiet quitting
By Min Choi, Jungmin (Jamie) Seo and Ellen Eun Kyoo Kim

Zenger, J., & Folkman, J. (2022). Quiet Quitting Is About Bad Bosses, Not Bad Employees.
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Smith, R. A. (2022). Quiet Quitters Make up Half the U.S. Workforce, Gallup Says. Wall Street Journal, September 29.

February 2024 (Volume 56, No. 2)

ISE February 2024 references

Monitoring COVID-19 in Peru
By Jacob Unterbrink, Charles Nicholson, Talayeh Razzaghi, Andrés D. González, Yuber Velazco-Paredes and Brayan Alexander Lipe Huamani

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April 2024 (Volume 56, No. 4)

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 Augmented reality: Applying drone technology to improve project work

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Industrial and systems engineering, the home of coordination expertise

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May 2024 (Volume 56, No. 5)

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Design for the human factors of the pharmacy workplace
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Al Juffali, L., Al-Aqeel, S., Knapp, P., Mearns, K., Family, H., & Watson, M. (2019). Using the human factors framework to understand the origins of medication safety problems in community pharmacy: a qualitative study. Research in Social and Administrative Pharmacy, 15(5), 558–567.

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July 2024 (Volume 56, No. 7)

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What do we measure? Aligning organizational values and KPIs
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