Benchmarking without borders
What does the phrase "best in the world" mean to you? Many organizations use the phrase in their vision and mission statements without backing such claims when the performance rubber meets the road. Are your benchmarking processes designed to seek out true best-in-class metrics and practices? Are you benchmarking without borders?

Expanding in overseas markets
Companies can stumble badly when targeting international markets. Many assume that the internet and globalization have educated U.S. businesses on how best to penetrate European, Asian and other markets. However, the international market is really a collection of dozens of unique submarkets.

Healthcare security is a global concern
"Security" takes on many different forms and is one of the most challenging considerations when contemplating building design. This area of concern is consistent in healthcare systems internationally. Balancing hospitality with security presents many unique challenges.

'Vacations' bring IE tools to the world
Is 90 percent of communication really nonverbal? Sometimes I think it is 100 percent. When you peel away the layers of technology that envelop our global supply chains, our manufacturing processes and even ourselves, the business is still all about people.

What is bitcoin and why should you care?
Bitcoin is arguably one of the most important financial innovations of our time. It is both a virtual currency and a financial network that is challenging how we think about money. As with any new technology, bitcoin has its risks, but it also provides a novel way for parties to exchange money and opens the door for similar virtual currencies to do the same.