Work Perfect

The day we strive for

Joyce T. Siegele

Joyce T. Siegele

Director, productivity management
Northside Hospital

I have responsibility for the operations of the productivity management department at Northside Hospital. This includes leading the planning, administration, quality management and output of productivity monitoring, staffing budgets, position management and the patient acuity system. I use my IE skills daily through critical thinking and decision-making based on data analyses and operations improvement projects. These skills help me to make time-sensitive decisions impacting hospital and department-level operations.

Northside is an extensive network of state-of-the-art facilities staffed with skilled, caring professionals among three not-for-profit hospitals with a total of 838 licensed beds and 700,000 patients annually. All Northside hospitals are full-service, acute-care facilities that offer particular expertise in maternity services, women’s health, cancer care, surgery and radiology. Our customers in productivity management are leadership, physicians, nurses and staff. However, excellent patient care is always our goal.

The best part of my job is the variety and complexity of the challenges that we face each day in healthcare and at Northside. I enjoy working with different people and departments on a daily basis. I ultimately enjoy working to make a difference in the lives of our patients.

My perfect day at work would entail collaborating with a department regarding a staffing or patient flow issue. I could conduct a data analysis and/or observations regarding the particular issue and then make and implement a recommendation to resolve the problem. To me, spending time with staff or working with leadership regarding a current issue is the most rewarding part of my job, as I am able to gain firsthand knowledge, assess the situation and provide a workable recommendation. When I can help make a difference in a patient’s care or help a staff member feel better about their job, that creates the “perfect day” for me.

– Interview by David Brandt

David Brandt is the Web managing editor for IIE.