Service Quality 2010

Standardizing Processes within a Community Healthcare Quality System Utilizing Lean and ISO 9000 Principles 

Jim Levett

Let My People Grow - The TWI Method in Healthcare 

Mark Graban, Peter Patterson, M.D.

Developing a High Performance Medical Group 

Robert Matthews

Data Driven Approach to Enhancing Efficiency and Value in Healthcare 

Kristin Goin, Atul Vats, M.D.

Improving Radiology Throughput to Increase Patient and Physician Satisfaction 

Keith Poole, Rhonda Bittner

White Collar Lean - Streamlining Processes in Clinical Support Operations 

Joshua Bosire, Tejas Gandhi, Dr. Ninfa Saunders, Gozde Karacaoglu