Pre-conference Workshops

Take advantage of the opportunity to enhance your skills and boost your learning by participating in a pre-conference workshop. Learn from experienced practitioners who will address your concerns about healthcare. They are open to all registered conference attendees and require a separate fee.

Introduction to Design Thinking (Design Thinking Foundations)

Course Overview
Design Thinking is a creative problem-solving and innovation methodology that immerses the design team in the customer’s experience to gain empathy on how the customer acts, thinks, and feels. Through this lens of empathy, the designer seeks inspiration from the customer’s stated (or unstated) needs to create customer-centered solutions.

In this 4-hour workshop, the participants will gain exposure to the designer’s mindset and the common design tools such as interviewing for empathy, empathy mapping, and testing their ideas through rapid prototyping. This fast-paced workshop is all about helping to get the participants out of their comfort zone and immersed in the hands-on design process.

Tom West

Speaker: Tom West, MBB (Improvement Nerd)
Tom is a self-proclaimed “Improvement Nerd” who prides himself in helping to partner with organizations to wage war on bad process. As blunt as that may sound, Tom has discovered that for organizations to achieve breakthrough results, everyone in the organization needs to be empowered to speak up when things aren’t working. As a certified Master Black Belt, PMP and Master Change Agent, Tom has helped organizations to strengthen the bond between leadership, strategy, continuous improvement, and employee engagement – all to help people love their jobs, and for customers to benefit from human-centered solutions and services.