Tools, Techniques & Strategies for Change 2006

Baldrige Framework: The Alignment of Processes Across Critical Organization Functions

Richard Murray

Changing Patient and Workflow paradigms at the Emergency Room in Hospital De La Concepcion

Noris Torres

Hands-On Activities for Training Staff in Operational Performance Improvement Tools

Rick Olson, Bradley Chase

Lean Sigma for the Service Business

Patrick Lucansky

Leveraging Technology to Improve Patient Flow, Collections and Overall Productivity

Seth Guterman

Pragmatic Problem-solving for Healthcare: Principles, Tools, & Application

Manimay Ghosh, Durward K Sobek, II

Value Stream Mapping: A Powerful Tool for Improving Healthcare Processes

Karen Martin, Ric Van Der Linden

Why Did They Close All Those Beds in the 1990's?

Amy Diane Short, Terry Dunn, Lee Ann Liska

You Thought You Knew Everything About Time Studies

Domonique Mettler