The workshop offers in-depth, skill-building tools and focus on the topic that you will require for career advancement and professional development. Enhance your learning experience and maximize your networking opportunities by attending a workshop.

  • Continuing education units (CEUs) and professional development hours (PDHs) are available.
  • Advance registration accompanied by the additional registration fee is required to reserve a workshop seat.

Developing Lean Thinkers

Date: Monday, Sept. 24, 2018
Time: 8 a.m. to 12 p.m. EDT 
Location: The American Hotel - A DoubleTree by Hilton

Crystal Davis_220
Presenters: Crystal Davis, CEO, The Lean Coach Inc.

For years, those in the lean community have understood a unique DNA present at Toyota. One that is deeply entrenched in the company’s philosophy and culture for improving and developing people. Many organizations strive to develop a problem solving, continuous improvement culture, yet still focus much of their efforts in tool based thinking and activities. While important to understand when tools should be utilized, the development solution lies in understanding the culture, the mindset and basic thinking, designing behaviors and leadership routines, and implementing an infrastructure to support developing people. The return to the organization is invaluable. People development, problem solving and continuous improvement happen at every level. This affords organizations with a deep bench of resources, the ability to promote from within, and an engaged workforce.

A half day, interactive workshop has been designed to allow participants to apply key just-in-time lean coaching practices. During the session, participants will work in groups to review case studies in which they will role play and have table top discussions about what practices would be applicable to address with just-in-time coaching. They will leave the session with an understanding of new opportunities to coach in the moment, a set of questions that makes them comfortable coaching just-in-time, and a list of behavioral triggers that will help to identify additional coaching opportunities, all of which can be put into practice immediately upon returning to work using their individual development plans.

Learning Objectives:

The learning objectives for this just-in-time coaching session are as follows:

  • Understand how to seize the moment to coach during ad hoc situations
  • Learn how to ASK GREAT QUESTIONS in the moment when the situation may not be applicable to scripted question
  • Develop skills to identify behavioral triggers which indicate an opportunity for just-in-time coaching

Course Outline:

Many organizations on the lean transformation journey struggle to admit they still have problems which impact the daily operations. These organizations are so conditioned to addressing kaizen opportunities identified in value stream mapping, yet overlook smaller problems in daily operations; even when using daily management practices. The beauty of just-in-time coaching is learning to leverage these real-time problems to develop others to learn to see deeper.

This interactive session will engage the participants in three case study sessions which will allow them to practice just-in-time coaching scenarios. The three sessions are:

  1. Seizing the Moment - often coaches plan time in their leader standard work to coach. This session helps them to recognize and respond to coaching moments in real time situations.
  2. Leaders Ask Great Questions - often lean coaches have been trained to start with leading scripted questions and/or kata questions, which are great, but might not fit the specific real-time issue. Leaders also tend to revert to giving direction instead of coaching when put on the spot. During this session participants will be presented some ad hoc situations that will allow them to practice asking real time questions to ensure they don’t start directing or providing solutions in the heat of the moment.
  3. Identifying Behavioral Triggers - good coaches learn to see beyond what they hear, and learn to listen for the calls for help that aren’t blatant. People often display behaviors that indicate when they need help, but aren’t sure how or what to ask. Often, their requests have fallen on deaf ears, or they feel that if they express their challenge it will appear as they aren’t supportive of the transformation. This session will provide participants an opportunity to practice identifying and responding to these triggers which may require coaching at multiple levels within the organization.