Keynote SpeakerS

Rich Sheridan Rich Sheridan

CEO, Chief Storyteller & Tour Guide, Menlo Innovations
Author of Joy Inc. & Chief Joy Officer

Rich Sheridan, CEO and Chief Storyteller at Menlo Innovations, is a successful entrepreneur and author of two best-selling books — Joy Inc.: How We Built a Workplace People Love and Chief Joy Officer: How Great Leaders Elevate Human Energy and Eliminate Fear. Rich’s passion for inspiring organizations to create their own joy-filled cultures has led him to address audiences across the world — through four continents and 18 countries (and counting) as well as throughout the United States.

What motivates Rich to speak to tens of thousands of people around the world in nearly every setting imaginable? What does he share with his audiences that makes them jump to their feet with enthusiasm and return to their organizations on fire with inspiration? Simply this: joy. More specifically, that joy in your organization is not just possible but essential — essential to profitability, to productivity, to every measure of success.

Rich and his message of joyful leadership have been featured in press outlets ranging from Inc, Forbes and New York magazines to Bloomberg, U.S. News & World Report, NPR’s O Point podcast, NPR’s All Things Considered, and the Harvard Business Review. His video for organizations such as Gemba Academy, VitalSmarts, and the Arbinger Institute continue to inspire audiences around the world.

Rich doesn’t just talk about joy in the workplace. He lives it every day at Menlo, the custom software and consulting company he co-founded in 2001 in Ann Arbor, Michigan. Since then, Menlo has received worldwide notice for its unique culture, including recognition by Inc. Magazine as the most joyful company in America. Menlo has also been recognized by the Alfred P. Sloan award for Business Excellence in Workplace Flexibility for 11 straight years and has received a lifetime achievement award for Freedom at Work from WorldBlu, as well as five revenue awards from Inc. magazine. Today people come to Menlo from all over the world — nearly 20,000 in the past seven years alone — to learn about Menlo an how they can create a culture of joy in their own organizations.

Dr. Thong Sze YeeDr. Sze Yee Thong

Global Business Excellence Director

Dr. Sze Yee Thong started as an industrial engineer at Intel and has been in the manufacturing industry practicing Lean and industrial engineering for over 20 years. Sze Yee has held various managerial positions in industrial and manufacturing engineering, operation, and project teams. She has been a senior manager managing a team of industrial engineers and Lean & Six Sigma experts in Flex before her current role as a Global Business Excellence Director facilitating productivity improvement projects and conducting global technical workshops.

As the master trainer of the Flex Capability Acceleration Program (C.A.P.) in industrial engineering modules, Sze Yee has been conducting the training across regions to upskill the Flex Industrial Engineers' communities. Her enthusiasm for I.E. and Lean Six Sigma does not stop at the workplace; she serves as the I.E.M. (The Institution of Engineers, Malaysia) Electronics Engineering Technical Division committee member and the Institute of Industrial and Systems Engineers (IISE) council member.

She loves reading I.E. technical books, writing technical articles, and participating in relevant forums in her free time. Her paper on "An Engineering Approach to Increase Chances of Data Capture-ability and Data Analyzability in Work Measurement Practices" has been selected as the best track paper in the International Symposium of Industrial Engineering and Operations Management in the United Kingdom. She was also the visiting lecturer at University Malaysia at Perlis (UniMAP), providing talks at the Illinois Institute of Technology (Chicago, U.S.A.) Master Degree Industrial Engineering class and Council of Supply Chain Management Professionals (CSCMP) Student Roundtable, facilitated workshops on sustaining lean practices for I.E.M. and other Multi-Nation-Cooperation with global footprints within and beyond Flex.

Sze Yee holds a B.S. degree in industrial engineering from Rochester Institute of Technology (R.I.T.), U.S.A., and earned her doctoral degree in manufacturing engineering from University Malaysia at Perlis (UniMAP).

Sze Yee has three teenage children studying in college and high school. She enjoys watercolor and soft pastel painting during her free time, is involved in animal welfare charitable works, and is enthusiastic about speaking on women's leadership in STEM.

Franks speaker LSSDS

Bill Franks

Director of the Center for Statistics and Analytical Research
Kennesaw State University

Bill Franks is the Director of the Center for Statistics and Analytical Research at Kennesaw State University. He is also Chief Analytics Officer for The International Institute For Analytics (IIA) and serves on several corporate advisory boards. Bill is also the author of the books Winning The RoomTaming The Big Data Tidal WaveThe Analytics Revolution, and 97 Things About Ethics Everyone In Data Science Should Know.

He is a sought-after speaker and frequent blogger who has over the years been ranked a top global big data influencer, a top global artificial intelligence and big data influencer, a top AI influencer, and was an inaugural inductee into the Analytics Hall of Fame. His work, including several years as Chief Analytics Officer for Teradata (NYSE: TDC), has spanned clients in a variety of industries for companies ranging in size from Fortune 100 companies to small non-profit organizations.

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