Facility Tour

The facility tours offer an in-depth, behind-the-scenes look at continuous improvement in action. The tour requires advance registration and a separate fee for round-trip motor coach transportation. The tour will depart from the American Hotel - A DoubleTree Hilton's side hotel entrance. More detailed information to follow shortly.


Lean Six Sigma Research Kitchen

Wednesday, Sept. 26, 1:30 - 4 p.m.

Learn the History of Chick-fil-A, our remarkable business model, and our rapid growth from $2 Billion in 2002 to over $9 Billion in 2017. See Chick-fil-A’s Main Headquarters and the Nest (Training Simulator for Owner-Operators). Hear about Lean initiatives, innovations, and kaizen efforts that help us be the highest volume quick service chain in the world.

Tour Restriction:

  • Must have a personal ID.
  • Must have comfortable walking shoes and individuals attending the tour must be able to stand and walk for the duration of the 1.5 hours tour.
  • Cell phone use will not be permitted while on the plant floor.

*There are no restrictions on employer or nationality.


Emory Healthcare - Implementing a Lean Operating System in Cardiology

Wednesday, Sept. 26, 1:30 - 3:30 p.m.

The tour will begin with an introduction and overview of the Kennedy Initiative for Transforming Care, followed by a video Lean Experience in Cardiology shown by cardiology leaders with a summary of key takeaways. Value Stream Analysis, Rapid Improvement Events, and Daily Management System will be discussed prior to the tour. Time is allocated after the tour for wrap-up and Q&A.

With over 17,000 employees, Emory Healthcare (EHC) is the largest and most comprehensive health system in Georgia. It is an integrated academic healthcare system consisting of 7 hospital locations, 116 primary care locations, 298 specialty care locations, 249 primary care physicians, 1966 specialists in network, and 2215 total network physicians. EHC is part of Emory University's Woodruff Health Sciences Center, where experts are working to pioneer new ways to prevent and treat disease, prepare the next generation to save and improve lives, provide the highest-quality clinical care possible, and serve the community. 

The cardiologists at Emory - the largest group practice in Georgia - are widely respected for their success in diagnosing and treating cardiovascular disorders and diseases. Our cardiovascular services cover the full range of care, from prevention and early detection to treatment and follow-up. They have long been the leaders in advancing cardiology, establishing the first cardiac catheterization lab in 1942. Emory’s heart specialists “wrote the book” on cardiology - the revered medical textbook The Heart - and built the foundation for cardiovascular care in Georgia. Emory’s training program has produced the majority of practicing cardiologists in the state, is an international training center for interventional procedures that can often prevent the need for open heart surgery, and focused on preparing future fellows to provide excellent patient centered care. 

Join us for a tour of the cardiac catherization lab at Emory University Hospital (Clifton Campus) and learn more about our lean journey (started in September 2017).  As part of the tour, attendees will hear from our team about:

  • How we started our journey (mindset, management system, and methodology)
  • Process Improvement made thus far:
    • Value stream analysis events (example: from scheduling to patient on table)
    • Rapid improvement events (example: 5S and inventory management)
    • Daily management system deployment (example: tiered daily readiness huddles with a focus on A3 problem solving by implementing ideas from he team to drive gains in key success metrics)
  • Lessons learned along the way
  • Next steps being taken to sustain the gains made to patient experience


  • No firearms
  • No knives
  • No explosives
  • No smoking
  • No pictures of patients or patient information