PERSPECTIVES

Kevin McManus  

Performance by Kevin McManus

Getting beyond the blame game
In an old Monty Python movie, a gatekeeper requires knights to answer three questions to cross the Bridge of Death and avoid plunging into the Gorge of Peril. Imagine if our organizations had such gatekeepers: Your true responses would determine whether you gained entry into work. What would be your three questions?

Paul Engle  

Management by Paul Engle

Why do we love Amazon?
Providing on-time delivery for millions of customers for tens of thousands of items from thousands of suppliers is anything but simple. Amazon succeeds because founder and sole CEO Jeff Bezos focuses all of the company's energy on 14 key principles found on the Amazon website.

William "Ike" Eisenhauer  

Health Systems by William "Ike" Eisenhauer

If you commit, that old gown looks just fine
In our quest to improve systems, make things lean and streamline swim lanes, we tend to add a lot of clutter in terms of qualifications, certifications, documentation, meetings and on and on. All of these require support staff, are extremely expensive, and more often than not we tend to eschew them 18 or so months later. We move on not because the improvement systems don't work, but because something else has come along that is more in fashion.

James A. Tompkins  

Supply Chain by James A. Tompkins

Omnichannel logistics make happy customers
Company supply chains that aren’t designed to meet the new requirements of omnichannel distribution – and make a profit – increase the risk that customers will be left dissatisfied. To understand and solve this problem, Tompkins International examined the economics and potential benefits of designing the supply chain for the omnichannel delivery model.

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