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Making practice perfect in performing arts 

Making practice perfect in performing arts

The Juilliard School performing arts institution recently has pioneered a revolutionary real-time reservation system for the practice spaces that are used by its music students. With a 20-to-3 ratio of students to rooms, finding a practice room has been a challenging task. With this new system, students are now able to see which practice rooms are available in real time and have the convenience of signing in to a room via a nearby kiosk.
By Adam Gagan 

The ins and outs of industrial and systems engineering  

The ins and outs of industrial and systems engineering

In this interview with the USC Viterbi School of Engineering, which appeared on the school’s website in March, IIE President James E. Moore discusses his role at IIE, the field of industrial and systems engineering and the opportunities it presents for students at USC and beyond.

Manufacturing documentation issues  

Manufacturing documentation issues

During any cycle toward the manufacture of either a new product or the modification of an existing product, certain documentation procedures need to be carried out. Many times the activities are misunderstood or are not applied properly. Knowing when each should or should not be employed can save your organization much time and money.
By Robert W. McClure 

Every employee, every interaction, every day  

Every employee, every interaction, every day

In most corporations, more than half of the customer experience problems involve employees from job functions that typically are not included in the customer-facing cluster. Let’s examine a few cases of how an organization’s internal processes can produce unpleasant experiences for customers.
By George F. Brown Jr. 

Rallying behind lean  

Rallying behind lean

Coupling change management with a strong determination to seek continuous improvement, Victaulic Company’s lean implementation was embraced by the workforce. A common misconception of lean is that it is a top-down directive when it truly is a bottom-up endeavor. Making employees at every level part of the lean implementation process is crucial to success.
By Dina Manoway 


 
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