Kevin McManus  

Performance by Kevin McManus

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Having just returned from my annual endurance event at Walt Disney World, I noticed that, like many major amusement parks, Disney is converting to an RFID-based customer experience. Customer service improvements related to the expanded use of RFID were evident, but the improvements in process performance were even more remarkable.

Paul Engle  

Management by Paul Engle

Supply chains in transition
Nearly all lean companies actively support their suppliers’ improvement activities. Suppliers in transition should not be exceptions. Coordinated action between the company and its supplier may negate the need to develop a replacement source.

Amanda Mewborn  

Health Systems by Amanda Mewborn

An ounce of prevention beats pounding for a cure
Like many people, I started 2015 with resolutions for improving many aspects of my life. One major change was a new job. While I truly have enjoyed focusing on facility design and operational improvement over the past several years, I decided to transition into clinical quality and process improvement for a local health system.

Nabil Nasr  

Innovation by Nabil Nasr

Learning lessons from a sustainable building
My last column examined the buildings and infrastructure component of the "built environment" as a way to improve sustainability. In the U.S., the most recognized guideline is the Green Building Council’s Leadership in Energy and Environmental Design building certification program.