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As a global leader in logistics, particularly in transporting packages, UPS reports that it will handle an anticipated volume of more than 585 million packages in December. But without some kind of crystal ball, how can the company know what to expect and ensure it has the resources to meet that anticipated demand? Customer and client expectations are high, especially during the holiday season, and if gifts are not delivered on time, they won't be blaming Santa Claus.
By Monica Elliott
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