PERSPECTIVES

PERFORMANCE: Question your work system roots

Why do we continue to use weak, unproven work systems day in and day out?
By Kevin McManus

MANAGEMENT: Preventing, addressing team conflict

It's our job to find a middle ground, listen to all sides and do our best to prevent these conflicts.
By Cynthia J. Young

SUPPLY CHAIN: Time to think of holiday returns?

Great returns mean great customer service, a great value add.
By Jim Tompkins

SYSTEMS ENGINEERING: Improve even when it does not matter

Encourage employees to suggest small improvements all the time.
By Steve Vijayan