Performance by Kevin McManus
June 2023
Special cause for concern
As I watch data capture, analysis and
display become more automatic, my
concerns about potential data misuse remain.
Perhaps I am a Deming purist, but
I have a gut feeling that new tech is not
enough to end our love affair with special
cause variation. This infatuation blinds
our leaders to the potential benefits and
predictability of reduced process variation.
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