Body of Knowledge by David Claudio and Jon Boyer
February 2023
Applying BoK to high reliability healthcare
A high reliability organization (HRO) is a
sociotechnical system framework for operations
management, incident investigation,
error elimination and risk management. It
was developed and implemented in highrisk
industries like aviation, nuclear power,
chemical manufacturing and wildland firefighting.
It is a major framework healthcare
organizations use to improve safety.
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