ISEs apply their skills to aid Seattle nonprofit

SEATTLE – On a bright spring Saturday morning in a used goods retail store south of Seattle, small teams of process improvement engineers scurried about on a mission. Amid aisles cluttered with furniture and appliances, they measured, sketched ideas on notepads, roamed the store perusing the shelves and immersed themselves into the store’s operations with a gleam in their eyes.
By Keith Albertson

Using the right digital technologies for supply chain visibility

Firms may claim that they aim for, possess or already benefit from full supply chain visibility (SCV) in their inbound, internal and outbound supply chains. In our experience, this seems an idealized world. Firms may at best have partial visibility, and have realized some of the potential that visibility offers. Numerous software companies and IT service providers offer solutions to increase SCV in various niches of the supply chain.
By Stephan M. Wagner and Christian Postel

The dangers of increasing complexity in healthcare

With the introduction of novel technologies, treatment protocols, pharmaceuticals and regulatory standards, healthcare delivery systems have become increasingly more complex. A complex system is defined by Charles Perrow, the author of several books on accidents in high-risk organizations, as one that has many parts, is interdependent in process and time, and has the potential for unforeseen or unplanned interactions.
By Deen Gu, Alison Amos and Lukasz Mazur

Achieving meaningful outcomes in the end user’s world

Meet John, the owner and operator of a trash collection business in a rural community. His customers are proud of where they live and work hard to keep everything green, clean and beautiful. They value reasonable costs, reliable service and a clean neighborhood.
By Charles G. Chandler, Robert E. Hamm Jr. and Hung-da Wan