Management by Cynthia J. Young

January 2022

Make knowledge sharing part of your culture

At a workshop I gave to a group of project managers, one of my participants shared a negative experience she had as a restaurant waitress. She had just started her shift and was waiting on customers who ordered one of the specials they saw online. She wasn’t aware of a new special and felt embarrassed that she did not know the specials had changed, and she couldn’t give any information about the special the customers ordered. The manager wasn’t in attendance, but the participant shared that the manager did not tell her anything about the change of specials in advance of her shift.

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