Editor's Desk

By Keith Albertson

A look back at 2 years that shook healthcare and the world

The last time IISE gathered in person for the annual Healthcare Systems Process Improvement Conference was February 2020 in Savannah, Georgia, one of my favorite towns. At the time, COVID-19 – then it was just called “coronavirus” – was a dark cloud looming on the horizon that soon made its presence felt worldwide.

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