Performance by Kevin McManus

ISE magazine's monthly column about performance (January 2021)

Keeping a check on virtual bravery

If you are a regular reader of this column, you probably know that I have been around awhile – 40 years in the business world and counting, to be exact. That means I am a pre-personal computer and a pre-internet industrial engineer. When I entered the work world, there were two main ways to verbally communicate at work: face-to-face or over the telephone. Phone calls were common, but conference calls were not yet in the mainstream workplace.

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