Management by Paul Engle
ISE magazine's monthly column about management and leadership (October 2019)
Delivering bad news
Consultants regularly face the challenge
of delivering bad news to clients,
a task that ranks as one of the most difficult.
The objective of this exercise includes
addressing the issue while maintaining
the trust and confidence of the
client during and after the message. Our
approach includes being direct, timely,
empathetic and providing options.
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